Enterprise Business Program Manager

Microsoft•Redmond, WA

4d•$116,900 - $222,600

About The Position

Microsoft's Windows Device Sales (WDS) organization partners with the world's largest device and technology companies to bring Microsoft software and services to market through compelling hardware solutions globally. WDS plays a critical role in driving Microsoft's revenue, profitability, and platform growth by shaping the device ecosystem across OEMs, channels, distributors, resellers, and silicon partners. As part of the WDS Business and Strategy Operations organization, the Program Management Office (PMO) enables Microsoft enterprise growth motions through scalable operating models, governance processes, investment management capabilities, and cross-functional execution. PMO works across Sales, Category, Marketing, Finance, Operations, Engineering, Legal, and Compliance to ensure strategic opportunities are executed consistently, investments are managed effectively, and business outcomes are measurable. The team owns the operational mechanisms that connect business priorities to execution. WDS is expanding its Enterprise Commercial initiatives and establishing a new Senior Program Manager role focused on Enterprise Opportunity Management. This role is responsible for managing the operational lifecycle of enterprise opportunities, ensuring governance requirements are met, stakeholders are aligned, investments are tracked, execution activities progress effectively, and business outcomes are measured from initiation through completion.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience.
4+ years of experience in Program Management, Sales Operations, Business Development, Operations, Finance, Compliance, or a related field.
Experience managing complex, cross-functional programs or operating processes that require stakeholder alignment, governance discipline, reporting, and execution follow-through.
Experience using data, reporting, dashboards, or scorecards to manage program health, operational performance, business outcomes, or executive updates.

Nice To Haves

Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience.
Experience managing enterprise opportunity workflows, investment governance, portfolio operations, or sales / business operations processes.
Strong understanding of governance models, operating rhythms, business review processes, controls, and accountability mechanisms.
Experience building scalable processes, reporting models, workflow tools, and cross-functional operating mechanisms.
Familiarity with partner ecosystems, commercial programs, investment mechanisms, funding processes, incentive structures, or device ecosystem motions.
Strong analytical and problem-solving skills with attention to detail, operational rigor, and comfort translating ambiguous business needs into structured execution plans.
Experience operating in complex, highly matrixed environments with competing stakeholder priorities and multiple delivery teams.
Proven ability to influence senior leaders, drive alignment without direct authority, communicate tradeoffs clearly, and maintain accountability across stakeholders.
Ability to synthesize operational data into concise executive insights, action plans, risks, and recommendations.

Responsibilities

Own end-to-end operational management and governance of enterprise opportunities across the WDS organization.
Manage opportunity intake, qualification, triage, routing, lifecycle tracking, governance checkpoints, and closure processes.
Coordinate execution activities across Sales, Engineering, Category, Marketing, Finance, Operations, PMO, investment program teams, advisors, and other delivery teams.
Establish governance forums, review cadences, escalation paths, decision logs, executive reporting processes, and stakeholder communications.
Drive accountability for execution milestones, deliverables, dependencies, commitments, issue resolution, and follow-through across cross-functional stakeholders.
Build and maintain opportunity dashboards, portfolio reporting, health metrics, executive scorecards, and outcome measurement frameworks.
Track investment activities and business outcomes to confirm alignment to approved opportunity objectives, expected success measures, and realized impact.
Identify execution risks, operational bottlenecks, dependency issues, process gaps, and data-quality challenges, and drive timely resolution or escalation.
Lead process improvement and automation initiatives that improve efficiency, visibility, operational scale, and consistency in enterprise opportunity management.
Partner with PMO leadership to evolve enterprise opportunity workflows, governance mechanisms, operational capabilities, tooling requirements, and reporting processes.
Provide senior leadership with actionable insights regarding portfolio health, opportunity performance, investment effectiveness, execution readiness, and outcome realization.
Support annual planning, business reviews, investment reviews, and performance assessments through data-driven analysis, recommendations, and operational insights.