Bilingual Spanish Teller - Floater- Arlington VA and surrounding branches

M&T Bank•Arlington, VA

6d•Onsite

About The Position

As a Float Teller, you will support the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. You will process a variety of financial transactions accurately and efficiently and travel frequently among branches in a designated area to assist staff as needed. The position provides exceptional service to branch customers and resolves routine problems promptly. It requires empathy, customer focus, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking. The role also interacts with other areas of the Bank to resolve branch operational issues, stay current on operational changes, and support risk management and fraud prevention. No managerial or supervisory responsibilities are listed.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Fluent verbal and written communication with bank customers in English and Spanish; proficiency is determined through an assessment.
Ability to travel easily between branches as needed.
Proven verbal communication and interpersonal skills.
Demonstrated ability to provide exceptional customer service.
Well-organized, with proven time-management and prioritization skills.
Proficiency with internet user-level technology.
Ability to stand for long periods, use hands and fingers for extended periods, lift objects weighing 5–30 pounds, read fine print, and interact with customers in an open, face-to-face work environment.

Responsibilities

Provide a differentiated customer experience by understanding customer needs and delivering appropriate solutions.
Demonstrate digital services to customers and identify suitable self-service opportunities.
Manage the lobby by greeting customers, identifying their immediate needs, and taking ownership of addressing them.
Accurately and efficiently balance and process customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and log customer complaints in the appropriate system.
Refer identified sales opportunities to the appropriate banking partner.
Perform branch operational activities as appropriate, including cash ordering, vault, ATM, and wire-transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC activities.
Follow applicable compliance and operational risk controls and Company or regulatory policies.
Promote belonging and reflect the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Travel between branches as needed to assist branch staff.
Complete other related duties as assigned.