Bilingual Spanish Teller - Floater- Arlington VA and surrounding branches

M&T Bank•Arlington, VA

7d•$20 - $30

About The Position

As a Float Teller, you will support branch customer experiences through digital engagement, lobby management, transaction processing, and retail servicing. You will process a variety of financial transactions accurately and efficiently and travel frequently among branches in a designated area to assist staff as needed. The role provides exceptional service to branch customers and resolves routine customer problems in a timely manner. It requires empathy, customer focus, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking. You will work with appropriate Bank teams to resolve branch operational issues efficiently and accurately, stay current on operational changes, and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.

Requirements

High school diploma or GED.
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to communicate fluently, verbally and in writing, with bank customers in English and Spanish; proficiency is determined through an assessment.
Ability to travel easily between branches as needed.
Proven verbal communication and interpersonal skills.
Demonstrated ability to provide exceptional customer service.
Strong organization, time management, and prioritization skills.
Proficiency with internet user-level technology.
Ability to stand for long periods, use hands and fingers for extended periods, lift objects weighing 5–30 pounds, read fine print, and interact with customers in an open, face-to-face work environment.

Responsibilities

Follow established customer service standards, understand customer needs, and deliver appropriate solutions.
Educate customers through side-by-side digital demonstrations and identify self-service options that meet their needs.
Manage the lobby by greeting customers, identifying their immediate needs, and taking ownership of addressing them.
Balance and process customer transactions accurately and efficiently in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately record customer complaints in the appropriate system.
Refer identified sales opportunities to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC activities.
Follow applicable compliance and operational risk controls and Company and regulatory policies.
Promote belonging and reflect the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Perform other related duties as assigned.