Bilingual Security Site Supervisor

Securitas Security Services•El Segundo, CA

16d

About The Position

The Bilingual Security Site Supervisor supervises Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts. The role ensures post orders are followed, rounds are completed, reports are filed, and appropriate authorities and clients are notified in emergencies. The supervisor trains and guides staff, supports post coverage and personnel administration, inspects posts, and works with client representatives to ensure security requirements and customer-service expectations are met. The role may also perform Security Officer duties in accordance with post orders and company policy. The position requires a high school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the job’s essential functions. A minimum of two years of retail experience is preferred. Applicable security-officer licensing may be required. The job includes frequent sitting, standing, and walking; occasional lifting and other physical activities; regular vehicle use; and the possibility of overtime, stressful situations, inclement weather, and protective-gear requirements, depending on assignment.

Requirements

High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
May be required to hold and continue to meet applicable state, county, and municipal Security Officer license requirements.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments.
Ability to work effectively as a team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Strong customer-service and results orientation.
Strong interpersonal skills and ability to interact effectively with clients at various social levels and across diverse cultures.
Must meet company standards for background and reference checks, controlled-substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
Ability to handle multiple tasks concurrently.
Keyboarding, basic computer-use, and operating-controls abilities.
Ability to see, hear, speak, and write clearly to communicate, observe and report incidents, and direct others.
Ability to use a vehicle regularly for job duties.

Nice To Haves

Minimum of two years of experience in retail.

Responsibilities

Supervise Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts.
Ensure post orders are followed, established rounds are completed, and required reports are filed.
Notify appropriate authorities and the client during emergency situations.
Coach and discipline personnel as appropriate, seek guidance from company management when needed, and document coaching and disciplinary actions.
Train Security Officers and other company personnel, and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Coordinate with company management or designated representatives to ensure adequate coverage of posts and positions.
Prepare, file, and submit reports as required.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives as scheduled or as needed to confirm security requirements are being met and provide quality customer service.
As assigned and in accordance with company policy and applicable laws, conduct supervisory activities such as interviewing, orienting, training, assigning and directing work, appraising performance, rewarding and disciplining employees, resolving complaints and problems, and making hiring and termination recommendations.
May perform Security Officer duties in accordance with post orders and company policy.