Bilingual Security Site Supervisor

Securitas•El Segundo, CA

16d

About The Position

The Bilingual Security Site Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts. The supervisor ensures post orders are followed, rounds are completed, reports are filed, and appropriate authorities and clients are notified during emergencies. The role includes training and directing personnel, supporting coverage and payroll processes, inspecting posts, preparing reports, and maintaining client relationships and service quality. The supervisor may also perform Security Officer duties in accordance with post orders and company policy. Supervisory duties, as assigned and in accordance with company policy and applicable laws, may include interviewing, orienting, and training employees; planning and directing work; coaching and appraising performance; rewarding and disciplining employees; resolving complaints and problems; and making hiring and termination recommendations. The role requires maintaining composure in challenging or urgent situations and handling multiple tasks. Work may involve extended periods of sitting, standing, and walking; occasional stairs, inclines, uneven terrain, and other physical activity; regular vehicle use; and, depending on assignment, inclement weather or protective equipment. Overtime may be required without advance notice.

Requirements

High school diploma or GED and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
May be required to hold and continue to meet requirements for applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, especially patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong customer-service orientation, results orientation, and interpersonal skills, including the ability to interact effectively with clients across social levels and diverse cultures.
Courteous telephone manner.
Meet company standards for background and reference checks, controlled-substance testing, and behavioral selection survey, as well as mandatory licensing requirements.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and operating controls.
Ability to see, hear, speak, and write clearly to communicate, observe and report incidents, and direct others.
Physical ability to sit, stand, and walk frequently for extended periods; climb stairs; walk on inclines and uneven terrain; occasionally reach, stoop, kneel, crouch, and crawl; frequently lift or move up to 10 pounds and occasionally up to 25 pounds; and perform occasional stressful and physical activity.
Close and distance vision and ability to adjust focus.
Ability to use a vehicle regularly for work duties.

Nice To Haves

Minimum 2 years of experience in retail preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other company personnel assigned to client-site posts.
Ensure post orders are followed, established rounds are completed, and required reports are filed.
Notify proper authorities and the client in emergency situations.
Coach and discipline personnel as appropriate, consult company management or designated representatives when needed, and document coaching and disciplinary actions.
Train Security Officers and other company personnel, and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Work with company management or designated representatives to ensure adequate coverage of all posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are being met and provide quality customer service.
Carry out assigned supervisory duties, which may include interviewing, orienting, training, planning and directing work, performance coaching and appraisal, employee rewards and discipline, resolving complaints, and making hiring and termination recommendations.
Perform Security Officer duties when assigned, in accordance with post orders and company policy.