Bilingual Russian/English Social Worker- Help Center

Jewish Association for Services for the Aged•New York, NY

4d•$0 - $66,300•Onsite

About The Position

As a Bilingual Russian/English Social Worker in JASA’s Help Center, you’ll serve as the first point of contact for older adults, caregivers, family members, and professionals seeking information, support, and services. Through screening, assessment, information and referral, and benefits advocacy, you’ll help connect individuals to critical programs and resources that support aging safely and independently in the community.

Requirements

Master’s Degree in Social Work, Psychology, Counseling, Gerontology, or related field required within two months of start date
1–2 years of experience working with older adults preferred
Experience in geriatrics, intake, screening, or case management preferred
Bilingual Russian/English required
Strong knowledge of long-term care systems and aging services in NYC
Excellent communication, listening, and interpersonal skills
Strong assessment, screening, and problem-solving abilities
Ability to work effectively with diverse populations
Strong organizational and documentation skills
Cultural competence and sensitivity to issues of race, ethnicity, religion, and identity
Ability to work independently and as part of a team
Proficiency with computers and web-based systems
Experience with databases and case management systems preferred
Ability to learn new technology platforms quickly

Responsibilities

Provide information and assistance regarding long-term care services and supports
Connect individuals to appropriate programs and services based on identified needs
Provide follow-up regarding referrals and service linkage outcomes
Serve as a resource for older adults, caregivers, families, and professionals
Conduct intake and screening via phone, email, and text communication
Gather preliminary information about client needs and circumstances
Assess eligibility for programs, services, and benefits/entitlements
Identify barriers to accessing services and provide appropriate referrals and advocacy
Assist with screening for benefits and entitlement programs
Provide guidance on applications for public benefits and services
Advocate to help clients access eligible supports
Provide information on healthcare, social services, recreation, and community resources
Educate older adults and caregivers on aging-related physical, social, and psychological changes, available community supports and services, and strategies to maintain independence and well-being
Support transitions of care and changing service needs
Collaborate with JASA programs and external service providers
Participate in outreach and education activities to promote Help Center services
Attend staff meetings, trainings, and professional development sessions
Build and maintain relationships with community partners
Complete required case documentation, reports, and statistical tracking
Use agency databases and systems to maintain accurate records
Follow all JASA standards and program protocols
Report crisis situations or concerns to supervisory staff
Use a strength-based, person-centered approach in all interactions
Provide culturally responsive and non-judgmental services to diverse populations
Perform additional duties as assigned