Customer Service Specialist (Bilingual Russian/English Highly Preferred)

Child Care Resource Center•Los Angeles, CA

3d•Onsite

About The Position

Under general supervision, the Customer Service Specialist provides technical customer service assistance to CCRC customers through incoming phone calls and in-person interactions at the Customer Support Center. The position works collaboratively with Agency departments to maintain up-to-date knowledge of Agency programs and procedures, ensuring accurate information is shared with customers. The role also includes general clerical support and data entry services within the department.

Requirements

Minimum high school diploma or equivalent
One year of customer service experience
Demonstrated proficiency and experience with Windows-based programs and data entry
Data entry skills
Ability to handle high call volume
Must have the ability to work non-traditional work schedules, which may include evenings
Background check required
MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.

Nice To Haves

Bilingual Russian/English Highly Preferred
MS Word and Excel experience preferred
Ability to converse, write and/or translate in English and Spanish, Armenian, or Russian.

Responsibilities

Provide customer service and support to parents, providers, and other interested parties
Document and Data Management
Clerical and Administrative Support

Benefits

Medical
Dental
Vision
Voluntary Life Insurance
Basic Life Insurance
Long Term Disability paid for by CCRC
Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
Opportunities for learning and professional development, including education reimbursement
Employee Assistance and Wellness Programs
You can apply for Public Service Loan Forgiveness!