Bilingual Eligibility Specialist (Russian/English) 356-06-26

NWSDS•Woodburn, OR

6d•Hybrid

About The Position

This position requires someone who can gather information and likes working with numbers, policies and people to determine eligibility for social service programs. We look for individuals in our organization who are passionate about our mission and values, and providing excellent customer service. We value our employees, working closely with them to help them be successful. We value the people we provide services to, ensuring they receive the highest quality of customer service.

Requirements

A minimum of four (4) years of equivalent combination of education and/or experience which demonstrates the knowledge, skills and abilities required to perform the essential functions of this position.
Bachelor’s degree in Business, Finance, Social Sciences, Human Services, or a closely related field; or Four (4) years of relevant experience providing assistance to the public that includes any combination of interpreting and applying program rules or policies; determining eligibility, conducting intake interviews; verifying documentation; or performing casework.
Successful completion of Russian Language Proficiency Test
Understand and interpret applicable policies and apply them to problem-solving and decision-making in order to serve external and internal customers
Apply the knowledge and skills in a timely, accurate, and efficient manner to meet deadlines
Process a high volume of work with critical deadlines
Organize and prioritize work to meet required time timeframes
Multi-task
Collaborate and coordinate with others
Build relationships and network
Exhibit excellent interpersonal communication and listening skills
Exhibit good judgment, and use courtesy and tact
Speak, read, write, and understand English
Follow verbal and written instruction
Know and commit to abide by rules governing consumer confidentiality and mandatory reporting
Learn available services of Agency and other community services
Apply knowledge of program rules
Utilize general math skills
Interview and obtain general and financial information
Understand the role of the individual’s preferences in care success
Keep up with fast changing rules through training and resources provided by the Agency
Learn and use database to maintain complete and timely files, including data entry and narration of ongoing work
Meet quality work standards
Learn and apply general office practices such as confidentiality rules, employee records maintenance, client records maintenance, and agency policies and procedures applicable to the specific program and area of work
Use extensive business-English skills (grammar, spelling, and punctuation)
Operate a personal computer, copier, fax machine, phone, and general office equipment, etc.
Successfully demonstrate the required level of oral and written proficiency for bilingual duties in identified language pair (English/Spanish, Russian, ASL, etc.)
Support the agency’s mission, ethics, and values
Secure and maintain a valid driver’s license in the state of Oregon, or an acceptable alternative means of transportation
Commit to regular attendance as it is required to meet the demands of this job
Pass a criminal background check successfully
Maintain and share information according to privacy regulations
Serve as a mandatory reporter of suspected abuse of vulnerable populations as required by policy and regulation
Complete necessary work as assigned

Nice To Haves

Possible occasional work in the field.
Field work requires travel to clients in a variety of settings, homes, facilities, etc. of varying level of cleanliness and repair.
Field work requires driving an Agency car or employee car, carrying and using a laptop computer.

Responsibilities

Determine eligibility for participation in financial, medical, and SNAP benefit programs
Conduct annual reviews of financial eligibility for participation in financial, medical and SNAP benefit programs
Provides ongoing consumer maintenance
Provides additional assistance to consumers as needed
Promotes person centered services
Protects consumers and reduces Agency risk
Provides excellent service in a professional manner
Ensure Non-English speaking consumers receive services
Communicate with individuals whose primary language skills are non-English.
Provide services to consumers whose primary language skills are non-English.
Serve as an interpreter for the Agency in identified language pair, including oral and written, interpret and explain forms, explain rules and policies, etc.
Translation of written materials.