Case Manager (Bilingual English/Russian) - HSP FSU

Elder Care•Brooklyn, NY

14h•Hybrid

About The Position

Provide casework services and advocate for clients in the Holocaust Survivor Program. This role involves conducting intakes, providing information and referrals, screening and assisting clients with applications and re-certifications for entitlements and benefits. The Case Manager will assess clients in their home, hospital, or other institutional settings, advocate on their behalf, and arrange for services. They will develop, implement, and follow up on care plans, provide supportive counseling, and maintain ongoing communication with clients, family members, and other collaterals. The position requires maintaining complete and accurate case notes using the program's data system, preparing required documentation within organizational time frames, and reporting on statistics according to Selfhelp standards. Active participation in supervision and staff meetings is expected, along with timely reporting of emergent issues to the supervisor. The role also involves facilitating and assisting at social, recreational, and group activities, and potentially supervising social work students. Adherence to organizational standards includes completing annual mandatory trainings such as Sexual Harassment Prevention, IT Security Awareness, Compliance, OSHA, and HIPAA. The position supports the organization's mission by striving for excellence and maintaining positive interpersonal relationships with co-workers, and adhering to policies regarding absenteeism and appearance.

Requirements

Bachelor's Degree required
One year related experience and/or training
Working knowledge of Microsoft Office Suite and other technology
Excellent communication and listening skills
Excellent customer service skills with a focus on treating clients with respect and dignity
Able to multi-task and work independently with a great attention to detail
Bilingual English/Russian

Responsibilities

Conduct intakes, provide accurate information and referrals.
Screen and assist clients with applications and re-certifications for entitlements and benefits.
Assess clients in their home, hospital or other institutional setting as appropriate.
Advocate on behalf of clients and arrange for provision of services; develop implement and follow up on care plans.
Provide supportive counseling to clients as needed.
Maintain ongoing communication with client, family members and other collaterals as appropriate.
Maintain complete and accurate case notes utilizing the program’s data system; prepare required documentation in case file within organizational time frames.
Maintain and report on statistics according to Selfhelp standards, utilizing the program’s data system and other forms of record keeping as needed.
Actively participate in supervision and staff meetings and share any emergent issues with supervisor in a timely manner.
Facilitate and assist at social, recreational and other group activities and events.
Supervise social work students (if applicable).
Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
Adheres to the organization’s policy in regards to absenteeism and appearance.