Bilingual Retail Store Manager I

Mobilelink USA LLC•San Antonio, TX

2d•$40,000 - $70,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of an assigned Mobilelink Cricket store. The role leads the store team and drives performance across sales, customer service, operational standards, and inventory. The manager develops and implements team practices and company programs, supports employees through coaching and training, and ensures that store processes and policies are followed. The position also includes occasional participation in outside sales events, community engagements, and promotional activities for Cricket Wireless. These events support customer acquisition, brand awareness, and business growth; reasonable notice will be provided, and participation is a condition of employment. Event duties may include engaging with customers, representing products and services, distributing marketing materials, and helping set up or break down events.

Requirements

Fluent English-speaking ability.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer experience initiatives.
Lead, coach, inspire, engage, and motivate the team to achieve performance goals.
Create a work environment where employees can excel and deliver exceptional customer experiences.
Understand the compensation plan, educate personnel about it, and help employees maximize sales.
Partner with the District Manager and other appropriate parties to launch products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within budgeted hours.
Ensure the store is clean and inviting for customers.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond promptly to communications and ensure required store training is completed on time.
Protect company assets.
Participate in occasional outside sales events, community engagements, and promotional activities, including customer engagement, product representation, distributing marketing materials, and event setup or breakdown.