Bilingual Retail Store Manager I

Mobilelink USA LLC•East Ridge, TN

2d•$40,000 - $70,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of the assigned Mobilelink Cricket store. The manager leads the team and drives performance across sales achievement, customer service, operational standards, and inventory. The role requires strong leadership and the ability to develop, implement, and manage the team and company programs and processes. The manager is accountable for in-store sales, service, and customer experience initiatives; coaching and developing employees; staffing to budgeted hours; maintaining store standards and compliance; and protecting company assets. The manager also partners with the District Manager and other appropriate parties on launches and supports Human Resources and Loss Prevention investigations as needed. Employees may occasionally participate in outside sales events, community engagements, and promotional activities on behalf of Cricket Wireless. Participation is a condition of employment, with reasonable notice of scheduled events.

Requirements

Fluent English-speaking ability.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver's license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer experience initiatives.
Lead, coach, engage, and motivate the team to achieve performance goals and create an environment where employees can excel.
Deliver an exceptional customer experience.
Educate personnel on the compensation plan and help employees maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff according to budgeted hours.
Maintain a clean and inviting store environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond promptly to communications and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities as scheduled; engage customers, represent Cricket Wireless products and services, distribute marketing materials, and assist with event setup or breakdown.