Bilingual Retail Store Manager I

Mobilelink USA LLC•Knoxville, TN

21d•$25,000 - $50,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of the assigned location. The manager leads the team and drives performance across sales achievement, customer service, operational standards, and inventory. The role requires strong leadership and the ability to develop, implement, and manage the team and company programs and processes. The manager is accountable for executing in-store sales, service, and customer experience initiatives; coaching and developing employees; and ensuring store compliance, training, staffing, asset protection, and customer-facing standards. Employees may also be required to participate in outside sales events, community engagements, and promotional activities for Cricket Wireless. Participation is a condition of employment, with reasonable notice provided for scheduled events.

Requirements

Fluent English-speaking ability.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Strong sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer experience initiatives.
Lead, coach, inspire, engage, and motivate the team to achieve performance goals and create an environment where employees can excel.
Deliver an exceptional customer experience.
Understand and explain the compensation plan, and help employees maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within budgeted hours.
Maintain a clean and inviting store atmosphere.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond promptly to communications.
Ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities; engage with customers, represent Cricket Wireless products and services, distribute marketing materials, and assist with event setup or breakdown.