Bilingual Retail Store Manager I (65959)

Mobilelink USA LLC•Victoria, TX

2d•$40,000 - $70,000•Onsite

About The Position

Mobilelink, the largest national Cricket dealer with over 500 Cricket stores, is seeking a Retail Store Manager to oversee the overall sales and operations of an assigned location. The manager leads the store team and drives performance in sales, customer service, operational standards, and inventory. The role involves demonstrating strong leadership, developing employees, and managing company programs and processes. The manager is accountable for in-store sales, service, and customer experience initiatives; coaching and developing the team; supporting new product and promotion launches; scheduling and staffing within budgeted hours; and maintaining store compliance, documentation, training, and asset protection. Employees may also participate in outside sales events, community engagements, and promotional activities for Cricket Wireless, including customer engagement, product representation, distributing marketing materials, and event setup or breakdown. Participation in these events is a condition of employment.

Requirements

Fluent English-speaking ability.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Oversee the location’s sales, service, customer experience, operations, and inventory.
Execute in-store sales, service, and customer experience initiatives.
Lead, coach, engage, and motivate employees, creating an environment where they can succeed.
Deliver an exceptional customer experience.
Educate employees about the compensation plan and help them maximize sales.
Partner with the District Manager and other appropriate parties to launch products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within budgeted hours.
Maintain a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reports, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities, including engaging customers, representing products and services, distributing marketing materials, and helping with event setup or breakdown.