Bilingual Retail Store Manager I (65963)

Mobilelink USA LLC•Robertsdale, AL

2d•$45,000 - $65,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of an assigned Mobilelink Cricket store. The manager leads the team and drives performance across sales achievement, customer service, operational standards, and inventory. The role includes developing, implementing, and managing team and company programs and processes, while creating an environment where employees can excel and customers receive an exceptional experience. The manager may occasionally participate in outside sales events, community engagements, and promotional activities on behalf of Cricket Wireless. These events support customer acquisition, brand awareness, and business growth, and participation is a condition of employment. Duties may include engaging customers, representing Cricket Wireless products and services, distributing marketing materials, and helping set up or break down events.

Requirements

Must speak fluent English.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver's license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer experience initiatives.
Lead, coach, inspire, engage, and motivate the team to succeed.
Create a work environment where employees can excel and deliver exceptional customer experiences.
Understand and explain the compensation plan and help employees maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff to assigned budgeted hours.
Ensure the store provides a clean and inviting atmosphere.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner.
Ensure required training is completed on time within the store.
Protect company assets.
Participate in outside sales events, community engagements, or promotional activities, including engaging customers, representing products and services, distributing marketing materials, and assisting with event setup or breakdown.