Bilingual Retail Store Manager I (65863)

Mobilelink USA LLC•Village of Weston, WI

6d•$40,000 - $70,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of an assigned Mobilelink Cricket store. The role leads the store team and drives performance in sales achievement, customer service, operational standards, and inventory management. The manager develops, implements, and oversees team practices and company programs and processes. The position includes occasional participation in outside sales events, community engagements, and promotional activities for Cricket Wireless. Employees receive reasonable notice of scheduled events, and participation is a condition of employment. Event duties may include engaging customers, representing products and services, distributing marketing materials, and helping set up or break down events.

Requirements

Fluent spoken English.
At least two years of proven retail sales management experience, including interactive and commissioned sales.
At least two years of experience recruiting, hiring, and developing successful store sales teams.
Strong sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Oversee execution of in-store sales, service, and customer-experience initiatives.
Lead, coach, motivate, and develop store employees, including creating an environment where employees can excel.
Deliver an exceptional customer experience.
Explain the compensation plan to employees and help them understand how to maximize sales.
Partner with the District Manager and other appropriate parties to launch products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within assigned budgeted hours.
Maintain a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner.
Ensure required store training is completed on time.
Protect company assets.
Participate as needed in outside sales events, community engagements, and promotional activities, including customer engagement, product representation, marketing-material distribution, and event setup or breakdown.