Bilingual Retail Store Manager I

MOBILELINK WEST LLC•Sherman, TX

2d•$40,000 - $60,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of the assigned store, including sales achievement, customer service, operational standards, and inventory. The manager leads, coaches, and develops the store team; implements company programs and processes; and drives performance across the store. The role includes executing in-store sales, service, and customer-experience initiatives; training employees on products, promotions, and compensation; coordinating product and process launches with the District Manager and other appropriate parties; and supporting internal investigations with Human Resources and Loss Prevention. The manager also assists on the sales floor, schedules and staffs within budgeted hours, maintains a clean and inviting store, completes required training and documentation, responds to communications, and protects company assets. Employees may occasionally be required to participate in outside sales events, community engagements, or promotional activities for Cricket Wireless. Duties may include engaging customers, representing products and services, distributing marketing materials, and assisting with event setup or breakdown. Participation is a condition of employment, and reasonable notice will be provided.

Requirements

Must be able to speak fluent English.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Oversee the store’s overall sales, service, customer experience, operations, and inventory.
Execute in-store sales, service, and customer-experience initiatives.
Lead, coach, motivate, and develop store employees and create an environment where employees can excel.
Deliver exceptional customer experiences.
Explain the compensation plan to employees and help them maximize sales.
Partner with the District Manager and other appropriate parties to launch products, services, and processes.
Train employees on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within budgeted hours.
Maintain a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate in occasional outside sales events, community engagements, or promotional activities, including customer engagement, product representation, marketing material distribution, and event setup or breakdown.