Bilingual Retail Store Manager I

Mobilelink USA LLC•Iowa City, IA

12d•$40,000 - $60,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of the assigned location, including sales achievement, customer service results, operational standards, and inventory. The manager leads the store team and drives performance by demonstrating strong leadership and managing team development and company programs and processes. The position may also require occasional participation in outside sales events, community engagements, and promotional activities for Cricket Wireless. Employees will receive reasonable notice of scheduled events, and participation is a condition of employment. Event duties may include engaging with customers, representing products and services, distributing marketing materials, and helping with setup or breakdown.

Requirements

Fluent English speaking ability.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer experience initiatives.
Lead, coach, inspire, engage, and motivate the team to achieve success.
Create a work environment where employees can excel and deliver exceptional customer experiences.
Explain the compensation plan to personnel and help them maximize sales.
Partner with the District Manager and appropriate parties to launch new products, services, and processes.
Train employees on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff to budgeted hours.
Ensure the store provides a clean and inviting atmosphere for customers.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner.
Ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, or promotional activities as required; engage customers, represent Cricket Wireless products and services, distribute marketing materials, and assist with event setup or breakdown.