Bilingual Retail Store Manager I (65964)

Mobilelink USA LLC•Knoxville, TN

2d•$25,000 - $50,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of the assigned store, including sales achievement, customer service results, operational standards, and inventory. The manager leads, develops, and motivates the store team and implements company programs and processes to drive performance. The role includes ensuring excellent customer experiences, training employees on products, promotions, and compensation plans, maintaining store compliance and asset protection, and scheduling staff within budgeted hours. Employees may also be required to participate in outside sales events, community engagements, and promotional activities for Cricket Wireless, with reasonable notice. These activities may involve engaging customers, representing products and services, distributing marketing materials, and helping set up or break down events. The position is based in Knoxville, Tennessee, and is full-time. The stated schedule is an 8-hour shift on weekdays and every Saturday, with flexibility to work evenings, weekends, and holidays as business needs require. Compensation is listed as $25,000–$50,000 base plus commission per year.

Requirements

Fluent English-speaking ability.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Oversee the assigned store’s sales and operations, including sales results, customer service, operational standards, and inventory.
Execute in-store sales, service, and customer experience initiatives.
Lead, coach, inspire, engage, and motivate the team to meet performance goals and create an environment where employees can excel.
Deliver an exceptional customer experience.
Explain the compensation plan to employees and help them understand how to maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within budgeted hours.
Maintain a clean and inviting store atmosphere.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond promptly to communications and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities; engage customers, represent Cricket Wireless products and services, distribute marketing materials, and assist with event setup or breakdown.