Bilingual Retail Store Manager I

Mobilelink USA LLC•San Antonio, TX

2d•$40,000 - $70,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of the assigned Mobilelink Cricket store. The manager leads the store team and drives performance in sales, customer service, operational standards, and inventory. The role requires strong leadership and the ability to develop, implement, and manage team initiatives, company programs, and processes. The manager executes in-store sales, service, and customer experience initiatives; coaches and develops employees; supports product and promotion launches; and ensures team members are trained to sell confidently. The role also includes scheduling and staffing to budgeted hours, maintaining a clean and inviting store, following back-office compliance and company policies, protecting assets, and responding promptly to communications. Employees may also be required to participate in Cricket Wireless sales events, community engagements, and promotional activities, including customer engagement, representing products and services, distributing marketing materials, and helping set up or break down events.

Requirements

Fluent English-speaking ability.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Strong sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax machine.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver's license and auto insurance.

Responsibilities

Take full accountability for executing in-store sales, service, and customer experience initiatives.
Lead, coach, inspire, engage, and motivate the store team to achieve performance goals.
Create a work environment where employees can excel.
Deliver exceptional customer experiences.
Understand the compensation plan, educate employees about it, and help them maximize sales.
Partner with the District Manager and other appropriate parties to launch products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within assigned budgeted hours.
Maintain a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond promptly to communications and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities as required, including engaging customers, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown.