Bilingual Retail Store Manager I

Mobilelink USA LLC•Killeen, TX

22d•$40,000 - $60,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of an assigned Mobilelink Cricket store. The manager leads the store team and drives performance in sales, customer service, operational standards, and inventory. The role includes developing, implementing, and managing team practices and company programs and processes. The manager executes in-store sales, service, and customer-experience initiatives; coaches and develops employees; and ensures staff are trained on products, promotions, and required procedures. The role also includes scheduling and staffing within budgeted hours, maintaining a clean and inviting store, protecting company assets, and following back-office compliance, reporting, documentation, and policies. Employees may occasionally be required to participate in outside sales events, community engagements, and promotional activities for Cricket Wireless. These activities may involve customer engagement, representing products and services, distributing marketing materials, and assisting with event setup or breakdown. Participation is a condition of employment, and reasonable notice will be provided.

Requirements

Speak fluent English.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax machine.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver's license and auto insurance.

Responsibilities

Execute sales, service, and customer-experience initiatives in the store.
Lead, coach, inspire, engage, and motivate the team to meet performance goals.
Create a work environment where employees can excel and deliver exceptional customer experiences.
Understand and explain the compensation plan, helping employees maximize sales.
Partner with the District Manager and other appropriate parties to launch products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within assigned budgeted hours.
Maintain a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reports, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities as required, including engaging customers, representing products and services, distributing marketing materials, and assisting with event setup or breakdown.