Bilingual Receptionist - ACCESS Westside

ACCESS Community Health Network • Chicago, IL

20h • $17 - $20

About The Position

The Bilingual Receptionist serves as patients’ first point of contact and creates a welcoming, supportive environment at the front desk. The role guides patients through check-in, collects accurate information, schedules appointments, processes payments, and helps ensure that visits are smooth and efficient. The receptionist delivers high-quality customer service in support of ACCESS’ patient-centered medical home model and advances organizational goals to improve patient care and community health outcomes. The position includes comprehensive training and hands-on experience with Epic, an Electronic Medical Record system.

Requirements

• High school diploma or equivalent.
• Basic proficiency in computer skills.
• Ability to work some evenings and Saturdays.
• CPR/Basic Life Support Certification.
• Bilingual English/Spanish.

Nice To Haves

• Receptionist experience in a health care setting.
• Customer service experience.
• Administrative experience.
• Electronic Medical Records (EMR) systems experience.

Responsibilities

• Serve as patients’ first point of contact and create a welcoming, supportive front-desk environment.
• Guide patients through check-in and collect accurate data.
• Schedule appointments and process payments.
• Help ensure patients’ visits are smooth and efficient.
• Deliver high-quality customer service in support of ACCESS’ patient-centered medical home model.
• Advance organizational goals to improve patient care and community health outcomes.

Benefits

• Tuition reimbursement and student loan forgiveness programs for qualifying individuals.
• Comprehensive healthcare coverage, including Medical, Dental, and Vision.
• Generous PTO.
• 403(B) retirement plan and financial resources to help you save and plan for retirement.
• Life Insurance.
• Opportunity to participate in cross-departmental committees to innovate and transform care delivery and the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED