Bilingual Receptionist - ACCESS Martin Russo

ACHN • Bloomingdale, IL

3d

About The Position

Serve as patients’ first point of contact and create a welcoming, supportive environment at the front desk. Guide patients through check-in, collect accurate data, schedule appointments, process payments, and help ensure each visit is smooth and efficient. Deliver high-quality customer service in support of ACCESS’ patient-centered medical home model and advance organizational goals to improve patient care and community health outcomes. The role includes comprehensive training and hands-on experience with Epic, an Electronic Medical Record system.

Requirements

• High school diploma or equivalent.
• Basic proficiency in computer skills.
• Ability to work some evenings and Saturdays.
• CPR/Basic Life Support certification.
• Bilingual English/Spanish.

Nice To Haves

• Receptionist experience in a health care setting.
• Customer service experience.
• Administrative experience.
• Experience with Electronic Medical Record (EMR) systems.

Responsibilities

• Welcome patients and create a supportive front-desk environment.
• Guide patients through check-in and collect accurate data.
• Schedule appointments.
• Process payments and help ensure patients’ visits are smooth and efficient.
• Provide high-quality customer service in support of the patient-centered medical home model.
• Support organizational goals to improve patient care and community health outcomes.

Benefits

• Tuition reimbursement and student loan forgiveness programs for qualifying individuals.
• Comprehensive healthcare coverage, including medical, dental, and vision.
• Generous paid time off.
• 403(B) retirement plan and financial resources to help employees save and plan for retirement.
• Life insurance.
• Opportunity to participate in cross-departmental committees to innovate and transform care delivery and the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED