Bilingual Receptionist/Office Manager

Compass Family Services•San Francisco, CA

5d•Onsite

About The Position

Compass Family Services is a non-profit organization with over 100 years of experience addressing San Francisco's homeless crisis by providing comprehensive support to families experiencing or at risk of homelessness. The Compass Family Resource Center (CFRC) offers trauma-informed services, including parenting education, support groups, case management, childcare, and workforce services. The Receptionist/Office Manager plays a crucial role in managing the flow of clients and visitors at the main service hub, ensuring they are efficiently connected with staff, provided with necessary information and referrals, and that the waiting area is safe and organized. This fast-paced role requires the ability to be on one's feet for extended periods, manage multiple tasks, and de-escalate potentially volatile situations.

Requirements

Fluent English & Spanish required.
Strong organizational skills.
Ability to manage multiple tasks at once and prioritize appropriately.
Strong de-escalation skills.
Professional experience assessing and de-escalating volatile interpersonal situations.
Understanding of the issues affecting homeless families.
Ability to interact with a diverse population of families, co-workers and colleagues alike in a positive, constructive manner.
Outstanding work habits: punctual, reliable, cooperative, team-oriented.
Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.).
Demonstrated commitment to diversity, equity, inclusion and belonging work.
Able to lift at least 25 pounds.

Nice To Haves

Work or volunteer experience with homeless populations preferred.

Responsibilities

Greet visitors at the door, assess their needs, assign to specific wait stations, and coordinate with staff to support individual family needs.
Provide information and referrals to visitors and track wait times and room capacity.
Notify staff members when their appointments have arrived.
Communicate moment-to-moment needs and coordination within and between teams on the floor.
Maintain the drop-in/waiting area to ensure a clean and safe environment, including opening and closing procedures.
Monitor outside and waiting areas for potentially disruptive situations, de-escalate when appropriate, and alert the Program Director/other staff as needed.
Ensure parents supervise their children appropriately in waiting areas, that areas are left clean, and all walkways are clear.
Regularly check general voicemail throughout each day and forward messages to appropriate staff/programs.
Serve as the primary contact for the SF Food Bank, including weekly shopping/purchasing and receiving/sorting weekly food deliveries.
Serve as the primary contact for Help a Mother Our Diaper Bank, coordinating and receiving monthly deliveries.
Receive, date stamp, sort, and distribute mail for staff and clients/families.
Coordinate outgoing mail and ensure daily mail pick-up.
Coordinate with the Development team for ongoing CFRC volunteer needs.
Train and supervise volunteers on-site.
Attend weekly team meetings, monthly staff trainings, and clinical consultations.
Responsible for ongoing inventory of office supplies, basic needs supplies, and weekly ordering across programs.
Serve as liaison to building management to address building maintenance problems.