Bilingual Receptionist

Creative Risk Solutions • West Des Moines, IA

2d • Onsite

About The Position

Creative Risk Solutions is seeking a detail-oriented, customer-focused Bilingual Receptionist to join our team. This role serves as a key point of contact for customers and internal partners while providing administrative support to ensure efficient daily operations. Because this position regularly assists Spanish-speaking customers, fluency in both English and Spanish is required. Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients.

Requirements

• Must be Spanish bilingual with both written and verbal communication
• Education: High school diploma; college degree preferred.
• Experience: 1+ years prior work experience with receptionist, administrative assistant, customer service, or office support preferred.
• Strong verbal and written communication skills.
• Comfortable handling phone-based customer interactions professionally and efficiently.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency with Microsoft Office and data entry systems.
• Ability to work collaboratively as part of a team.

Responsibilities

• Serve as the primary receptionist, working closely with the administrative team to support daily business functions.
• Answer and route incoming calls, including handling overflow and backflow calls as needed.
• Assist customers in both English and Spanish by taking loss reports and gathering claim information over the phone.
• Process claim-related documentation, including attaching and uploading documents into company systems.
• Enter and maintain W-9 information accurately within the system.
• Manage and process returned physical mail
• Provide general administrative support and assist with miscellaneous projects and tasks as assigned.

Benefits

• health, dental and vision
• Paid Parental Leave and supportive New Parent Benefits
• Company paid continuing Education & Tuition Reimbursement
• 401k Profit Sharing
• Generous time off practices in addition to paid holidays
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities
• Inclusion & Belonging Programs
• Consistent merit increase and promotion opportunities
• Discretionary bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED