Bilingual Receptionist/Office Manager

Compass Family Services • San Francisco, CA

7d • $30 - $34 • Onsite

About The Position

Compass Family Services is a non-profit organization dedicated to assisting families experiencing or at risk of homelessness in San Francisco. The Compass Family Resource Center (CFRC) provides comprehensive, trauma-informed services including parenting education, support groups, case management, childcare, and workforce services. The Receptionist/Office Manager is a key role within the CFRC, serving as the primary point of contact for clients and visitors at the main service hub. This fast-paced position requires the individual to manage the flow of visitors, assess needs, connect them with staff, provide referrals, and maintain a safe and organized waiting area. The role also involves significant coordination with various internal teams and external partners, including managing supplies, mail, volunteer coordination, and building maintenance issues. A commitment to a trauma-informed approach and diversity, equity, inclusion, and belonging is essential.

Requirements

• Fluent English & Spanish required.
• Strong organizational skills. Ability to manage multiple tasks at once and prioritize appropriately.
• Strong de-escalation skills. Professional experience assessing and de-escalating volatile interpersonal situations.
• Understanding of the issues affecting homeless families.
• Ability to interact with a diverse population of families, co-workers and colleagues alike in a positive, constructive manner.
• Outstanding work habits: punctual, reliable, cooperative, team-oriented.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.)
• Demonstrated commitment to diversity, equity, inclusion and belonging work
• Able to lift at least 25 pounds (essential for working with a team to handle diaper/food/clothing deliveries).

Nice To Haves

• Work or volunteer experience with homeless populations preferred.

Responsibilities

• Greet visitors at the door, assess their needs, assign to specific wait stations, coordinate with staff to best support individual family needs, provide information and referrals when appropriate, and track wait times and room capacity.
• Notify staff members when their appointments have arrived. Communicate moment to moment needs/coordination within and between teams on the floor.
• Maintain the drop in/waiting area to ensure a clean and safe environment, including opening and closing procedures each day and before/after lunchtime closure.
• Monitor outside and waiting area for potentially disruptive situations; de-escalate when appropriate and alert the Program Director/other staff as needed.
• Monitor waiting areas to ensure that parents supervise their children appropriately, that areas are left clean, and all walkways are clear.
• Regularly check general voicemail throughout each day and forward messages to appropriate staff/programs for quick response time.
• Serve as primary contact for the SF Food Bank including weekly shopping/purchasing and receiving/sorting weekly food deliveries.
• Primary contact for Help a Mother Our Diaper Bank: coordinating and receiving monthly delivery of hundreds of diapers to be distributed.
• Receive, date stamp, sort and distribute mail for staff and clients/families. Coordinate outgoing mail and ensure daily mail pick-up.
• Coordinate with the Development team for ongoing CFRC volunteer needs. Train and supervise volunteers on-site.
• Attend weekly team meetings, monthly staff trainings, and clinical consultations to implement a trauma informed approach.
• Responsible for ongoing inventory of office supplies, basic needs supplies, and weekly ordering across programs.
• Serve as liaison to building management in order to get building maintenance problems addressed in a timely manner.

Benefits

• Paid time off: 4 weeks of vacation the first year, 5 weeks in following year. Also paid holidays, sick time, family leave, time off for education.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
• Membership in OPEIU/Local 29 union.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed