Bilingual Program Services Coordinator- Temporary

The Action Center•Lakewood, CO

2d•$21 - $22•Onsite

About The Position

The Action Center is a nonprofit organization in Lakewood, Colorado, with 57 years of experience assisting people facing hardship. This entry-level, temporary position primarily supports community intake and access to no-cost food and clothing services. The coordinator works directly with individuals and families from diverse backgrounds, helping them understand their needs, learn about available services, and connect with programs and community resources. The role involves learning about Action Center programs, providing friendly and supportive assistance, helping address challenges, and making appropriate decisions so people receive timely, respectful service. The position will initially be based at the Action Center’s 14th Avenue location in Lakewood, focusing on intake and helping community members access services. As the organization transitions to the Daylight Collective on South Teller Street in Lakewood in February, the position will move to the new location and support the transition to the new service model. Transitional duties include helping community members navigate the building and services, as well as assisting with setup and daily operations. The regular part-time schedule is Monday, Tuesday, Thursday, and Friday, 9:00 a.m. to 4:00 p.m. Flexibility in days and hours is required based on program needs. The work environment varies from an office setting to a fast-paced community center, with active duties inside and outside in all weather.

Requirements

High school diploma or GED required.
Bilingual in Spanish and English required.
Ability to remain calm, patient, and respectful in challenging situations.
Comfortable working in a fast-paced environment where priorities may change.
Willingness to learn new tasks, support different program areas, and assist with special projects and organizational changes.
Ability to perform physical tasks such as moving, organizing, setting up, and preparing program spaces, supplies, and equipment.
Compassion, flexibility, and a non-judgmental approach when working with people experiencing difficult situations.
Ability to maintain appropriate personal and professional boundaries.
Good organizational, communication, problem-solving, and decision-making skills.
Ability to take initiative, work well with others, follow directions, and contribute to a team.
Comfortable using Microsoft Office (Word and Excel), Google Workspace, and databases, with willingness to learn new systems.
Flexibility in days and hours based on program needs.

Responsibilities

Assist Spanish- and English-speaking individuals and families seeking food and clothing, helping them access appropriate programs, referrals, and community resources.
Collect and enter accurate client information and service data, working with Program Services staff to ensure services are properly documented.
Provide support across program areas as needed, including grocery and clothing assistance, bilingual support in English and Spanish, and other program activities.
Monitor activity throughout the building, respond to immediate concerns, and assist community members during difficult or challenging situations.
Learn and use computer systems and databases to support program services and help volunteers use these systems.
Communicate regularly with Program Services staff, Volunteer Management staff, and volunteers to support daily operations.
Identify and report safety concerns, following established procedures.
Support staff and volunteers when community members need additional assistance or situations become challenging.
Provide friendly, respectful, and supportive service to all community members.
Participate in agency events and programs as needed.
Help community members navigate the new building and services during the transition, and assist with setup and daily operations.
Perform other duties as assigned.