Bilingual Patient Services I - Per Diem (Chelan Clinic)

CVCH • Chelan, WA

4d • Onsite

About The Position

The Bilingual Patient Services I is responsible for initiating patient visits, coordinating appointments, collecting payments, entering and updating patient information in computer systems, and providing courteous and efficient telephone access to clinic services. The position is assigned to a primary location and may sometimes be scheduled to cover at other locations. It is not eligible for telecommuting.

For the Chelan location, assigned shifts fall between 6:45 a.m. and 5:00 p.m., Monday through Friday. Schedules are posted ahead of time. The position is per diem/temporary and pays $20.33 per hour.

The job is performed mostly in a typical indoor office environment, with frequent sitting and light physical effort. It includes repetitive hand and wrist motions and may involve standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and pulling. Employees must be able to lift or move items weighing at least 10 pounds; assistance is available as needed. The role may involve frequent exposure to inside and outside environmental conditions, moderate to extreme noise, possible airborne or blood-borne pathogens and body fluids, contact with consumers and staff who may present severe medical conditions, and a moderate risk of hazardous substances or physical injury.

Per-diem/temporary employee benefits include a 403(b) retirement plan through Lincoln Financial, with a 150% CVCH match up to 3% of the employee's contribution, effective immediately, subject to a vesting schedule of 20% at two years, 50% at three years, 60% at four years, and 100% at five years. Employees accrue one hour of Washington State sick leave for every 40 hours worked and may use paid sick leave for eligible purposes after completing 90 days of employment.

Requirements

• Bilingual fluency in English and Spanish is required.
• Valid Washington State driver's license and a good driving record.
• Knowledge of computer applications and equipment related to the work; basic computer experience, adequate typing, 10-key calculator, and filing skills.
• Ability to multitask, prioritize work, and complete tasks and projects in a timely manner.
• Excellent customer service, interpersonal, and communication skills, including the ability to communicate with diverse consumers and work effectively with peers, patients, other agencies, contracted providers, and the public.
• Ability to work collaboratively and independently, learn quickly, and adjust assignments in response to system changes.
• Strong organizational skills, attention to detail, problem-solving and reasoning skills, sound judgment, and ability to assess and evaluate situations and numbers.
• Knowledge of federal and state regulations for health care plans.
• Ability to read forms, computer screens, correspondence, and other documents; hear and assess patients' verbal presentations; and receive and convey detailed information in person and by telephone.
• Ability to prepare and analyze documents and provide accurate, detailed instructions orally.
• Ability to perform the physical requirements of the role, including repetitive hand and wrist motions, frequent sitting, movement, and lifting or moving items weighing at least 10 pounds.
• Ability to work in an office environment that may include noise, environmental exposure, hazardous substances, and possible exposure to blood, body fluids, or pathogens.

Nice To Haves

• High school diploma or equivalent preferred.
• One year of experience in the medical or business/office field, or equivalent education and training/certification, preferred.

Responsibilities

• Greet patients and guests warmly; perform AIDET consistently and maintain a 90% proficiency score.
• Register patients, collect demographic information, update records, and assist with forms as needed.
• Schedule patient appointments using established protocols and answering scripts.
• Enter accurate information in the EMR, EDR, and other electronic records according to protocol.
• Obtain and verify insurance information, scan insurance cards, verify eligibility at each appointment, and collect switch forms and waivers when needed.
• Collect and record patient payments; balance encounter batches and collected monies against practice-management-system totals.
• Review task buckets and claim workflow worklists daily, perform the End of Day Review, and barcode and fax incoming documentation daily.
• Direct phone calls appropriately or take messages according to protocol.
• Provide patients with information and education about other CVCH programs as approved by the supervisor.
• Provide accurate verbal translation between English and Spanish when required.
• Perform other duties assigned by the supervisor; be ready to start shifts on time, meet attendance standards, and work the hours needed to perform essential job functions.
• Follow safety policies and housekeeping practices; demonstrate sound work ethics, flexibility, dedication, a positive and respectful attitude, and cultural awareness and sensitivity.
• Keep customer service and the organization's mission in mind, and support CVCH core values in interactions with patients, staff, and others.
• Comply with CVCH policies and Joint Commission and HIPAA regulations.

Benefits

• 403(b) retirement plan through Lincoln Financial with a 150% CVCH match up to 3% of the employee's contribution; effective immediately and subject to a vesting schedule.
• Washington State sick leave accrued at one hour for every 40 hours worked; paid sick leave may be used for eligible purposes after 90 days of employment.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed