Bilingual Patient Service Representative (PSR)
About The Position
A non-exempt medical office position responsible for front office processes in a physician practice. The Patient Service Representative supports patients at the practice by greeting them, managing appointments and patient records, verifying insurance, collecting payments, assisting with referrals and scheduling, and explaining the patient portal. The role also supports Tenet Physician Resources’ mission, policies, procedures, and compliance requirements. This position is part of a collaborative, patient-centered team at Tenet Physician Resources. A $500 sign-on bonus is offered to new hires only. Benefit eligibility may vary by location and is determined by employment status.
Requirements
- High school diploma or GED.
- Two years of customer service experience, preferably in a medical office setting.
Nice To Haves
- Completion of a medical office assistant program.
- Healthcare management or administration certification.
Responsibilities
- Adhere to and support Tenet Physician Resources’ mission, purpose, philosophy, objectives, policies, and procedures, including its HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program.
- Greet patients entering the physician practice.
- Answer office phones and make, confirm, and reschedule appointments as needed.
- Check in patients, collect accurate demographic information, enter data into the electronic system, and verify insurance.
- Assist with patient checkout, referral processing, and scheduling.
- Collect co-pays and post charges.
- Perform charge entry and patient balance processing.
- Provide patients with information about office policies, procedures, and the practice.
- Explain and enroll patients in the patient portal.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) retirement savings plan with employer match.
- Paid time off.
- Career development and continuing education opportunities.
- Health savings accounts and healthcare and dependent flexible spending accounts.
- Employee Assistance Program.
- Employee discount program.
- Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance.
- $500 sign-on bonus for new hires only.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
