Bilingual Patient Health Coach

Bee Busy Wellness Center•Houston, TX

7d•$18 - $22

About The Position

The Bilingual Patient Health Coach will assist all patients through the healthcare system by acting as a patient advocate and navigator. This role involves participating in Patient-Centered Medical Home team meetings and quality improvement initiatives, facilitating health and disease patient education, and supporting patient self-management of disease and behavior modification interventions. The coach will coordinate continuity of patient care with external healthcare organizations and facilities, including hospital admissions and discharges, and referrals. They will also manage high-risk patient care, conduct preventive screenings, promote clear communication within the care team, and facilitate patient medication management. Additionally, the role includes participating in data collection and reporting, evaluating patient views on clinical care, and assisting in the development of new clinical tools and procedures.

Requirements

Graduation from an accredited university with a background in science, including a BA or BS in Biology, Chemistry, Nursing, Anatomy and Physiology, Public Health, Behavioral Science, or a similar degree is preferred not required, however relevant skills in clinical settings working with diverse populations is required
Proficient computer skills, including Microsoft Office (specifically Word and Excel)
2-5 years experience in a clinical setting
Self-disciplined, energetic, passionate, innovative
A team player that can follow a system and protocol to achieve a common goal
Highly organized and well-developed oral and written communication skills
Demonstrates sound judgment, decision-making and problem-solving skills
Able to maintain confidentiality with all aspects of information in accordance with practice, State and Federal regulations
Confidence to communicate and outreach to other community health care organizations and personnel

Responsibilities

Assists all patients through the healthcare system by acting as a patient advocate and navigator.
Participates in Patient-Centered Medical Home team meetings and quality improvement initiatives.
Facilitates health and disease patient education, including leading group office visits.
Supports patient self-management of disease and behavior modification interventions.
Coordinates continuity of patient care with external healthcare organizations and facilities, including the process of hospital admission and discharge and referrals from the primary care provider to a specialty care provider.
Coordinates continuity of patient care with patients and families following hospital admission, discharge, and ER visits.
Manages high-risk patient care, including management of patients with multiple co-morbidities or high risk for readmission to a hospital setting, including a registry.
Conducts comprehensive, preventive screenings for patients and/or assists all support staff in daily patient interactions as needed.
Promotes clear communication amongst a care team and treating clinicians by ensuring awareness regarding patient care plans.
Facilitates patient medication management based upon standing orders and protocols.
Participates on a team for data collection, health outcomes reporting, clinical audits, and programmatic evaluation related to the Patient-Centered Medical Home and Medical Neighborhood initiatives.
Evaluates the patient’s views on clinical care, utilization of resources, and assists in the development of new clinical tools, forms, and procedures.