Patient Experience Coach

Sentara Health•Harrisonburg, VA

3d•Onsite

About The Position

The Patient Experience Coach serves as a coaching resource to organization leaders on customer experience tools, behaviors, and techniques. Teaches and also performs staff and patient rounding daily. Supports all patient experience activities for the division. Leads multiple projects. Works with all levels of internal and external stakeholders to manage and champion patient experience improvement throughout the year. In addition to working for the Pat. Exp. Director, Senior Leadership (President, COO, CNO) will also indirectly manage this position.

Requirements

Bachelor's Level Degree (Required)
Minimum three years related customer relations experience (Required)

Nice To Haves

Previous experience in healthcare is preferred.
Strong organization, MS Office, presentation and communication skills are preferred.

Responsibilities

Serve as a coaching resource to organization leaders on customer experience tools, behaviors, and techniques.
Teach and perform staff and patient rounding daily.
Support all patient experience activities for the division.
Lead multiple projects.
Work with all levels of internal and external stakeholders to manage and champion patient experience improvement throughout the year.

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.