Bilingual Patient Coordinator

Benevis•Lilburn, GA

1d•Onsite

About The Position

Franklin Dental and Braces - Lawrenceville is seeking a Bilingual Patient Coordinator to join their team. The company's mission is to create over a million smiles a year by providing quality, affordable dental care in a fun, compassionate environment. The Patient Coordinator will support this mission by providing excellent dental care in the community and helping to create more smiles and memorable experiences. This role involves working with children, as they make up 70% or more of the patient base. The company values teamwork, mutual respect, and cooperation, and does not practice unlawful discrimination.

Requirements

Graduation from a senior high school or GED equivalent.

Nice To Haves

Office experience in a dentist's or physician's office.
Experience with children's dentistry.

Responsibilities

Providing quality customer service to patients and parents at check-in and check-out.
Verifying patient insurance eligibility and service limits.
Delivering quality and compassionate care to every patient.
Greeting parents and patients when they enter or leave the office.
Ensuring parents who are waiting are kept informed of the progress of their appointment or child.
Maintaining a clean and tidy waiting area and front desk area.
Verifying patient insurance eligibility prior to appointment and ensuring information is correct in the patient's Boomerang file.
Ensuring service limits are recorded and communicated with the clinical team prior to treating the patient.
Ensuring all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient's appointment.
Coordinating with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients.
Assisting with meeting office financial targets by ensuring the hygiene and operative schedules are full.
Scheduling follow-up operatory and six month recall appointments for patients.
Answering incoming calls and directing the caller to the proper person, taking messages when necessary.
Making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed.
Ensuring all patient records are re-filed at the end of the day.
Performing to the highest integrity by adhering to all government regulations, company standards, and company compliance programs.
Verifying, informing, and collecting any out of pocket balances from patients, prior to patients being treated by the clinical team.
Participating in local events including school screenings, presentations and any opportunity to promote a positive image of the company.
Participating in morning huddles, appreciating peers, and highlighting great examples of customer focus and collaboration.
Other duties as assigned.