Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams • Buckeye, AZ

11d • Onsite

About The Position

Customer Service Specialists work with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They resolve customer concerns promptly, support customer satisfaction, stay current on product features, maintain product and store presentation standards, and work toward store sales goals.

The role serves two stores: 1280 S. Watson Rd., Ste 104, Buckeye, AZ 85326, and 790 N. Estrella Parkway, Unit A, Goodyear, AZ 85338. Duties involve customer contact, including potentially with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. A criminal-history review is required to help protect the business, its operations and reputation, and the safety of customers, employees, vendors, contractors, and the public.

The hiring process consists of an online application, a digital video interview for qualified applicants, and an in-store interview for top candidates. The company describes benefits generally and directs candidates to its benefits website for details. Compensation decisions depend on factors such as skills, experience, training, licensure, certifications, and business needs; the posting notes that its wage range estimate is not adjusted for geographic differentials but does not provide a specific range.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the country of employment without needing employment visa sponsorship now or in the future.
• Be able to read, write, comprehend, and communicate in English.
• Be able to read, write, comprehend, and communicate in Spanish.
• Have a valid, unrestricted driver's license.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

• High school diploma or GED.
• At least one year of experience working in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about offered products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits related to health and well-being, career development, and connection, including retirement, health care, and daily commute support; specific eligibility and offerings are available on the company benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed