Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams • Columbus, OH

5d • Onsite

About The Position

Sherwin-Williams is hiring a full-time Bilingual Multi-Location Customer Service Specialist (Spanish) to serve customers at stores within a 5-mile radius of Store #701118 at 7370 Sawmill Road, Columbus, Ohio. The role works with wholesale and retail customers to understand their needs, answer questions about products, recommend solutions, resolve concerns, and support customer satisfaction and store sales goals. The hiring rate is $17.50 per hour.

The position also involves maintaining product knowledge and store presentation, processing sales, handling inventory and work orders, tinting and mixing products to customer specifications, and assisting with stocking, equipment cleaning, truck loading and unloading, and deliveries. The role may involve access to customers, including minors, payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that it conducts a criminal-history review for this position.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications, as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries, as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits related to retirement, health care, well-being, and commuting; eligibility and details are available through its benefits site.
• The company describes opportunities to learn, develop new skills, and grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed