Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams • Columbia, MD

5d • Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They promptly resolve customer concerns, support client satisfaction, stay current on product features, and maintain the quality and visual standards of the products and store. The role focuses on excellent customer service while consistently meeting store sales goals. The selected individual is expected to work at two stores: Home Store #705129, 6490 Dobbins Rd., Columbia, MD 21045, and Store #703362, 12345-A Wake Forest Rd., Clarksville, MD 21029.

The role involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other valuable items. Sherwin-Williams has determined that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the country of employment without requiring employment-visa sponsorship now or in the future.
• Be able to read, write, comprehend, and communicate in English.
• Be able to read, write, comprehend, and communicate in Spanish.
• Have a valid, unrestricted driver’s license.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• If currently employed by Sherwin-Williams, have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• If currently employed by Sherwin-Williams, have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience working in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work-order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications, as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries, as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about offered products and discuss available options.
• Comply with inventory-control procedures.
• Suggest ways to improve sales.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts (FSAs).
• Disability coverage.
• Security, retirement, and savings benefits.
• Generous time-away-from-work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed