Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams•Milwaukee, OK

7d•Onsite

About The Position

The Bilingual Multi-Location Customer Service Specialist works at stores within a 15-mile radius of Store #3514 in Milwaukee, Wisconsin. This part-time role serves wholesale and retail customers by identifying their needs, answering questions about Sherwin-Williams products, recommending appropriate solutions, and resolving customer concerns. The specialist helps maintain product knowledge and the store’s quality and visual standards while providing excellent service and meeting sales goals. The role involves customer contact, including possible contact with minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables. The company states that it conducts a criminal-history review for business, operational, reputational, and safety reasons. Starting pay is $19.30 per hour or based on relevant experience.

Requirements

Be at least 18 years of age.
Be legally authorized to work in the country of employment without current or future need for employment-visa sponsorship.
Be able to read, write, comprehend, and communicate in English.
Be able to read, write, comprehend, and communicate in Spanish.
Have a valid, unrestricted driver's license.
Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
For current Sherwin-Williams employees: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For current Sherwin-Williams employees: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

High school diploma or GED.
At least one year of experience working in delivery, retail, or customer service.
Previous experience selling paint and paint-related products.
Previous experience operating tinting and mixing equipment.

Responsibilities

Provide excellent sales service and support high levels of customer satisfaction.
Assist customers in person and by phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and in accordance with policies and procedures.
Meet monthly, quarterly, and yearly sales goals.
Maintain precise work-order files and formulas.
Retrieve appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Stay knowledgeable about products and discuss available options.
Comply with inventory-control procedures.
Suggest ways to improve sales.