Bilingual Multi-Location Customer Service Specialist (Spanish)

Sherwin-Williams • Eagan, MN

12d • Onsite

About The Position

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. They promptly resolve customer concerns, support client satisfaction, stay current on product features, and maintain the quality and visual standards of products and the store. They deliver excellent customer service while consistently working toward store sales goals.

This full-time position requires working at stores within a 20-mile radius of Store #703411, located at 1295 Town Centre Dr, Eagan, MN 55123. Starting pay is $19.85 per hour. The position is eligible for health benefits and additional time-away benefits. Duties involve customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other items of value. The company has determined that a review of criminal history is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Be at least 18 years of age.
• Be legally authorized to work in the country of employment without requiring sponsorship for employment visa status now or in the future.
• Be able to read, write, comprehend, and communicate in English.
• Be able to read, write, comprehend, and communicate in Spanish.
• Have a valid, unrestricted Driver’s License.
• Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
• Be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• For internal Sherwin-Williams applicants: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For internal Sherwin-Williams applicants: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience working in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts (FSAs).
• Disability coverage.
• Security, retirement, and savings benefits.
• Generous time-away-from-work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed