Bilingual Medical Assistant I

Texas A&M • Dallas, TX

1d • Onsite

About The Position

The Bilingual Medical Assistant I works under general supervision and the direction of a health care provider. The position supports patient care and clinical research, promoting patient safety and wellbeing, maintaining clean exam and treatment rooms, and assisting with training and supervision of student workers.

The role performs daily research data collection, including vital signs, anthropometric measurements, body-composition assessments, biological specimen collection and processing, participant questionnaires, and updates to electronic research records. It requires frequent communication with participants whose primary language may be English or Spanish, including accurately interpreting verbal communication and translating written materials and information between the languages. The position follows study protocols and safety standards, protects participant confidentiality, and maintains documentation and specimen handling procedures.

Clinical duties include maintaining rooms, equipment, and supplies; supporting Point of Care testing compliance; entering and verifying data in electronic capture systems and research databases; monitoring and reporting adverse events; and referring abnormal participant results for follow-up. The employee maintains required certifications and training, complies with applicable regulations and HIPAA requirements, and works with departments across the Texas A&M System on human research safety and compliance. Evening and weekend work may be needed for research visits, and travel to various Texas counties is required. The role may also involve office projects and other assigned duties.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Two years of related experience.
• At least one year of phlebotomy experience.
• Fluency in spoken and written English and Spanish.
• Ability to interpret and translate accurately between English and Spanish.
• Knowledge of word-processing, spreadsheet, and database applications.
• Strong verbal and written communication skills.
• Ability to multitask and work cooperatively with others.
• Ability to maintain confidentiality in all aspects of the position.
• Completion of a medical assistant training program.
• Current CPR/BLS/AED training and certification.
• Ability to work evening and weekend hours as needed for research visits.
• Ability to travel on the MHAC to various counties within Texas.
• Ability to lift or move light and moderate objects.

Nice To Haves

• Experience in clinical or public health research, including specimen collection and data management.
• Familiarity with CLIA-waived testing, BSL-2 procedures, and mobile health operations.
• Proficiency in REDCap, Microsoft Office Suite, and electronic medical record systems.
• Certified Medical Assistant credential through an accredited program, such as AAMA, AMT, or NHA.
• Strong interpersonal, leadership, problem-solving, and organizational skills.
• Attention to detail and sound judgment.
• Professional demeanor in all activities.
• Ability to collaborate on a multidisciplinary team.
• Ability to take initiative, work independently, and manage assigned priorities and tasks.
• Strong customer service skills when working with people from many backgrounds.
• Knowledge of Microsoft 365 applications.

Responsibilities

• Perform daily research data collection, including vital signs, height, weight, waist circumference, and body-composition assessments according to study protocols.
• Perform and assist with collection and processing of blood, urine, saliva, stool, breastmilk, and hair or nail specimens in accordance with BSL-2 safety standards.
• Prepare and label biological specimens, maintain chain-of-custody documentation, and ensure proper storage and transport.
• Administer study questionnaires and assist participants with digital health assessments.
• Document pertinent findings, communicate with the study team, and update participant information and results in electronic software records.
• Communicate with research participants in English and Spanish, interpret verbal communications, and translate written materials and information accurately as needed.
• Follow Standard Operating Procedures for clinical and non-clinical procedures and maintain participant privacy and confidentiality.
• Identify equipment and supply needs for clinical research protocols.
• Maintain exam and data collection room cleanliness and ensure clinical supplies are stocked and available.
• Maintain inventory and proper care of medical supplies and equipment, observe expiration dates and storage requirements, and order or replenish supplies as needed.
• Ensure Point of Care testing complies with CLIA Waiver Certificate requirements and maintain required documentation.
• Support data entry and verification in electronic data capture systems and research databases, such as REDCap.
• Monitor participants for adverse events and promptly report them to the PI or Clinical Manager.
• Escalate non-routine issues, questions, and concerns to the MHAC Clinical Manager and work with the manager to identify abnormal participant results and arrange appropriate follow-up when necessary.
• Maintain certifications and role-related training, including CITI, CPR, AED, and Bloodborne Pathogens training.
• Comply with applicable Texas A&M System, state, and federal rules and regulations, and collaborate with departments on human research safety and compliance.
• Assist the supervisor with training and supervision of student workers.
• Perform other assigned duties, including office projects and tasks.

Benefits

• Health insurance, with AgriLife contributing to premiums.
• Dental insurance, with AgriLife contributing to premiums.
• Vision insurance, with AgriLife contributing to premiums.
• Life insurance, with AgriLife contributing to premiums.
• Long-term disability insurance, with AgriLife contributing to premiums.
• 12–15 annual paid holidays.
• Up to 8 hours per month of sick leave.
• At least 8 hours per month of vacation.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Access to the Employee Wellness Initiative.
• Ongoing professional development and training through Aspire, LinkedIn Learning, and internally developed programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED