Bilingual Medical Assistant I

Texas A&M University System • Dallas, TX

2d

About The Position

The Bilingual Medical Assistant I works under general supervision and the direction of a health care provider, delivering patient care that promotes patient safety and wellbeing. The role supports clinical research through participant engagement, research data collection, clinical procedures, specimen collection and processing, and maintenance of research and electronic records. The position requires frequent communication with English- and Spanish-speaking research participants, including accurately interpreting verbal communications and translating written materials and information between English and Spanish as needed.

The assistant helps maintain clean exam and treatment rooms, keeps clinical supplies and equipment properly stocked and maintained, supports point-of-care testing and research database activities, monitors participants for adverse events, and escalates concerns to the MHAC Clinical Manager. The role also assists with training and supervision of student workers and works with teams across the Texas A&M System to support the safety and regulatory compliance of human research studies. Evening and weekend hours may be needed for research visits, and travel to various counties within Texas is required.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Two years of related experience.
• At least one year of phlebotomy experience.
• Fluency in spoken and written English and Spanish.
• Ability to accurately interpret and translate between English and Spanish.
• Knowledge of word processing, spreadsheet, and database applications.
• Strong verbal and written communication skills.
• Ability to multitask and work cooperatively with others.
• Ability to maintain confidentiality in all aspects of the position.
• Completion of a medical assistant training program.
• Current CPR/BLS/AED training and certification.
• Ability to work evening and weekend hours as needed for research visits.
• Ability to travel to various counties within Texas.
• Ability to lift or move light and moderate objects.

Nice To Haves

• Experience in clinical or public health research, including specimen collection and data management.
• Familiarity with CLIA-waived testing, BSL-2 procedures, and mobile health operations.
• Proficiency in REDCap, Microsoft Office Suite, and electronic medical record systems.
• Certified Medical Assistant credential through an accredited program, such as AAMA, AMT, or NHA.
• Strong interpersonal, leadership, problem-solving, and organizational skills.
• Attention to detail and sound judgment.
• Professional demeanor in all activities.
• Ability to collaborate effectively on a multidisciplinary team.
• Ability to take initiative, work independently, and manage priorities and assigned tasks.
• Strong customer service skills and ability to work effectively with people from many backgrounds.
• Knowledge of Microsoft 365 applications.

Responsibilities

• Perform daily research data collection as a medical assistant.
• Measure and document vital signs, anthropometric measurements, and body composition assessments according to study protocols.
• Perform and assist with collection and processing of biological specimens, including blood, urine, saliva, stool, breastmilk, and hair or nail samples, following BSL-2 safety standards.
• Prepare and label biological specimens, maintain chain-of-custody documentation, and ensure accurate sample storage and transport.
• Administer study questionnaires and assist participants with digital health assessments.
• Document pertinent findings and communicate with the study team as appropriate.
• Update participant data and results in electronic software records.
• Follow Standard Operating Procedures for clinical procedures and maintain participant privacy and confidentiality.
• Communicate with English- and Spanish-speaking research participants, explain study procedures, collect participant information, administer questionnaires, and accurately interpret or translate between English and Spanish as needed.
• Identify equipment and supply needs for clinical research protocols.
• Maintain clean exam and data collection rooms and keep clinical supplies stocked.
• Manage inventory and care of medical supplies and equipment, including expiration dates, temperature and storage requirements, and ordering or replenishing supplies.
• Ensure point-of-care testing and documentation comply with CLIA Waiver Certificate requirements.
• Support data entry and verification in electronic data capture systems and research databases such as REDCap.
• Monitor participants for adverse events and promptly report them to the PI or Clinical Manager.
• Escalate non-routine issues, questions, and concerns to the MHAC Clinical Manager.
• Work with the MHAC Clinical Manager to identify abnormal participant results and arrange appropriate follow-up when necessary.
• Maintain role-related certifications and training, including CITI training, CPR, AED, and Bloodborne Pathogens training.
• Ensure activities comply with applicable Texas A&M System, state, and federal rules and regulations.
• Collaborate with departments across the Texas A&M System to support safety and compliance in human research studies.
• Maintain HIPAA compliance when applicable.
• Assist the supervisor with training and supervision of student workers.
• Perform other assigned duties, including office projects and tasks.

Benefits

• Health, dental, vision, life, and long-term disability insurance, with AgriLife contributing to premiums.
• 12–15 annual paid holidays.
• Up to 8 hours per month of sick leave.
• At least 8 hours per month of vacation.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Employee Wellness Initiative.
• Access to ongoing professional development and training through Aspire, LinkedIn Learning, and internally developed programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED