Bilingual Lead Teller

PNC Bank•Hazleton, PA

6d•Onsite

About The Position

As a Bilingual Teller Lead in PNC’s Retail banking organization, based in Hazle Township, Pennsylvania, you will coach, mentor, and lead tellers by example while helping deliver a distinctive customer experience that supports customers’ financial wellbeing and loyalty. The role processes customer interactions, educates customers about options for completing financial transactions, identifies banking opportunities, and makes appropriate referrals. English and Spanish are required. PNC describes this as an in-office position and does not provide employment visa sponsorship or participate in STEM OPT for this role. The position also supports branch operations and the Branch Manager. You will help with performance management and new-hire selection, promote adherence to policies and procedures, and ensure daily teller and branch operations and maintenance transactions are completed efficiently and accurately. Success requires customer focus and effective management of risks in line with PNC’s Enterprise Risk Management Framework. Roles at this level typically require related experience or product knowledge rather than a university or college degree, high school diploma, or GED. Typically, at least one year of related experience is required. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No certification or license is required. Spanish speaking is listed as a preferred language assessment, while bilingual English/Spanish ability is stated as required in the position overview.

Requirements

Bilingual English/Spanish ability is required.
Typically, at least 1 year of related experience is required.
Related experience or product knowledge to accomplish the primary duties.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certification or license.

Nice To Haves

Spanish-speaking language assessment is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example to deliver a customer experience that supports financial wellbeing and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in conducting meaningful conversations with customers to identify opportunities and make appropriate referrals.
Lead tellers in lobby engagement activities that connect with customers and position PNC products to meet their needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes for tellers.
Assist the Branch Manager with performance management and new-hire selection processes.
Lead tellers in adhering to policies and procedures and exercising sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.