Bilingual Lead Teller

PNC•Hazle Township, PA

7d•Onsite

About The Position

At PNC, the Bilingual Lead Teller is part of the Retail banking organization and is based in Hazle Township, Pennsylvania. The role requires bilingual English and Spanish skills and is performed in-office. The Lead Teller coaches, mentors, and leads tellers by example to deliver a positive customer experience, support customers’ financial well-being, and build customer loyalty. The position handles customer interactions, explains alternatives for financial transactions, identifies banking opportunities, and makes appropriate referrals. The role also supports the Branch Manager with performance management and new-hire selection. It helps ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately, while following policies, procedures, and established judgment limits. PNC emphasizes customer focus and managing risk in this position.

Requirements

Bilingual English/Spanish skills are required.
Typically requires at least 1 year of related experience.
Related experience or product knowledge is required to accomplish primary duties.
Must demonstrate appropriate knowledge, skills, and abilities for the role.

Nice To Haves

Spanish speaking is listed as preferred in the language assessments section.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Responsibilities

Coach, mentor, and lead tellers by example in delivering a customer experience that supports financial well-being and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in having meaningful conversations with customers to identify opportunities.
Lead lobby engagement activities that connect with customers and position PNC products to meet their needs.
Educate customers on managing financial transactions by using available technology, tools, and resources.
Model clear communication, transaction handling, and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee and spouse/child life insurance, depending on eligibility.
Short- and long-term disability protection, depending on eligibility.
401(k) with PNC match, pension, and stock purchase plans, depending on eligibility.
Dependent care reimbursement account and backup child/elder care, depending on eligibility.
Adoption, surrogacy, and doula reimbursement, depending on eligibility.
Educational assistance, including select fully paid programs, depending on eligibility.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.