Bilingual (Korean/English) Freight Brokerage Account Manager

CJ Logistics HR Team•Des Plaines, IL

25d•$24 - $30•Hybrid

About The Position

CJ Logistics provides integrated, multimodal logistics services across air, sea, and land, supporting customers with logistics, third-party logistics, and supply chain consulting. The company serves North America, with expertise in regulated industries including food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. The Freight Brokerage Account Manager focuses primarily on managing assigned accounts to support customer satisfaction, retention, and growth. The role builds long-term relationships with customers, resolves service issues, coordinates with internal teams to ensure shipment execution, and identifies opportunities to expand services and revenue. The position is hybrid, based at the Des Plaines, Illinois office or a customer site, with regular onsite presence required four days per week or as directed. It includes occasional domestic travel, up to 10%.

Requirements

At least 2 years of experience in account management, logistics, or a related customer-facing role.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
High attention to detail and organizational skills.
Proficiency with CRM systems and Microsoft Office Suite.
Client-focused approach and commitment to building long-term relationships.
Self-motivated, with the ability to work independently and collaborate with teams.
Ability to thrive in a fast-paced, dynamic environment.

Nice To Haves

Bachelor’s degree in Business, Logistics, or a related field.
Experience in the freight brokerage or logistics industry.
Familiarity with freight operations and transportation management systems (TMS).

Responsibilities

Serve as the primary point of contact for assigned accounts and foster strong, trusting relationships.
Address customer concerns, resolve issues, and provide exceptional service to ensure satisfaction.
Identify and pursue opportunities to expand services and revenue within existing accounts.
Collaborate with internal teams to support smooth shipment execution, accurate documentation, and timely updates.
Track account performance, analyze trends, and recommend ways to improve service and strengthen client relationships.
Provide clients with regular shipment-status updates, performance metrics, and relevant insights.
Respond promptly to operational issues, shipment delays, or service disruptions and manage customer expectations.
Inform clients about new services, industry trends, and company updates to support engagement and loyalty.
Maintain accurate, current records of account activity, communications, and opportunities in the company CRM system.
Follow established communication protocols and maintain professional interactions.
Travel up to 10% of the time to CJ Logistics America locations or customer sites.
Perform other related duties as assigned or required.