Bilingual Information Specialist (English/Spanish)

Pearl Interactive Network LLC • Remote, US,

3d • $16 - $17 • Onsite

About The Position

Pearl Interactive Network is seeking a Biingual On-site Information Specialists for a Call Center in Gettysburg, PA. The Information Specialist responds to inquiries from the public regarding licensing procedures, application requirements, and complaint filing processes.

Requirements

• High School Diploma
• Minimum of 1-2 years of experience in a call center, customer service, or government information support role.
• Bilingual (English/Spanish)

Responsibilities

• Respond to inquiries from the public regarding licensing procedures, application requirements, Broadband Data Collection, and complaint filing processes.
• Provide accurate guidance on navigating online forms, and documentation requirements.
• Research and resolve consumer issues by referencing FCC policies, procedures, and knowledge base resources.
• Document all customer interactions in accordance with FCC and contract requirements, ensuring accurate and complete records.
• Escalate unresolved issues to higher-level specialists or government staff as required.
• Other duties as assigned.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED