Bilingual Health Information Specialist (Spanish/English) - HIV Communications

Ripple Effect•Rockville, MD

4h•$82,000 - $94,000•Hybrid

About The Position

The Bilingual Health Information Specialist supports the NIH Office of AIDS Research by responding to public inquiries and developing and maintaining accurate, accessible health information in English and Spanish. The role researches authoritative health and scientific sources, develops and updates FAQs and standard responses, supports web and other public-facing health information, and connects audiences with trusted federal health resources. The specialist provides public information by phone, email, and other approved channels; researches and synthesizes information from authoritative federal and biomedical resources; and develops, adapts, reviews, and maintains bilingual content such as FAQs, fact sheets, web content, and resource materials. The position translates complex scientific and medical information into clear public-facing language while preserving accuracy. It also supports maintenance and dissemination of HIVinfo and other assigned resources, tracks audience questions and recurring topics, reviews content for quality and applicable standards, collaborates with subject matter experts and communications teams, documents work, and identifies workflow improvements. The employee manages assigned work with general direction, prioritizes responsibilities, meets deadlines, and keeps project leadership informed.

Requirements

Bachelor's degree in public health, health sciences, biological sciences, health communication, or a related field.
At least 4 years of relevant experience in health education, public health, health communications, or a related field; additional relevant education may substitute for experience.
Professional proficiency in speaking, reading, and writing in both Spanish and English.
Familiarity with medical and healthcare-related terminology.
Ability to research and accurately communicate scientific or health-related information.
Ability to translate complex health or scientific information into clear, plain-language content for public audiences.
Strong writing, research, customer-service, organizational, and attention-to-detail skills.
Demonstrated ability to execute instructions and maintain strong attention to detail.
Intermediate experience with Microsoft Office productivity software and collaboration tools such as Microsoft Teams and SharePoint.
Must reside in a U.S. location where Ripple Effect is authorized to employ staff; Ripple Effect cannot currently employ individuals whose primary residence is in California, New York, or Puerto Rico.

Nice To Haves

Experience providing health-information, information-and-referral, or public-inquiry services.
Experience supporting NIH, HHS, CDC, or another federal health or public health organization.
Experience with HIV/AIDS information, prevention, treatment, research, or related public health programs.
Familiarity with authoritative biomedical and health-information resources such as PubMed, MedlinePlus, ClinicalTrials.gov, NIH websites, or similar resources.
Experience developing or maintaining FAQs, standard responses, knowledge-base content, resource lists, fact sheets, or web-based health information.
Experience applying Federal Plain Language Guidelines, health-literacy principles, or similar approaches to scientific and health information.
Experience adapting content for Spanish-speaking audiences while maintaining scientific meaning and accuracy.
Experience working with content-management systems or maintaining web-based information.
Demonstrated Spanish/English proficiency through an assessment such as ACTFL or ALTA.
Experience using AI tools appropriately to support research, content development, or workflow efficiency, with an understanding of their limitations and the need to verify health information.

Responsibilities

Respond to public inquiries in English and Spanish by phone, email, and other approved channels, assessing information needs and providing clear, accurate information based on approved federal resources.
Research health and scientific information using authoritative federal and biomedical resources, and synthesize findings for responses and public-facing materials.
Develop, adapt, review, and maintain health information in English and Spanish, including FAQs, standard responses, fact sheets, web content, and resource materials.
Translate complex scientific and medical information into clear, understandable public-facing content while maintaining scientific accuracy.
Maintain approved responses, FAQs, referral resources, resource lists, knowledge-base content, and other tools used to respond consistently to inquiries.
Support updates to HIVinfo and other assigned resources, identify outdated information, and coordinate appropriate scientific, clinical, editorial, or translation review.
Support dissemination of trusted health information through appropriate web, digital, and communications channels.
Track recurring inquiry topics, audience questions, and information needs, and recommend improvements to public-facing content and resources.
Review content for accuracy, clarity, consistency, health literacy, plain language, and adherence to applicable standards and approved sources.
Collaborate with scientific and clinical subject matter experts, writers and editors, web and digital staff, and other team members.
Maintain appropriate records and process documentation and identify opportunities to improve inquiry and content workflows.
Manage assigned responsibilities with general direction, prioritize work, meet deadlines, and keep project leadership informed of progress, questions, and issues.