Community Health Worker (Bilingual English/Spanish)

FronteraCare•New Mexico, NM

2d•$28 - $32•Hybrid

About The Position

FronteraCare is hiring a bilingual Community Health Worker to connect families with ABA services and support their engagement from initial referral through ongoing care. Working within the New Mexico Department of Health Community Health Worker Scope of Work, the CHW provides culturally responsive outreach, coordination, family-centered education, and case management for an assigned group of families. The CHW serves as families’ primary intake representative, coordinating with intake and scheduling teams to help families progress from referral to evaluation and service start. After intake, the CHW remains a point of contact, checks in with families, identifies non-clinical barriers to care, connects families with relevant community resources, and follows up on those connections. The role also supports service coordination, family understanding of ABA, and participation in digital tools and protocols. The position follows a hybrid schedule, approximately 75% remote and 25% travel within FronteraCare’s New Mexico regions. Travel may include home visits, community outreach events, and care coordination meetings. Occasional evening or weekend work may be required. The stated compensation is $28–$32 USD; the posting does not specify the pay period.

Requirements

Community Health Worker Certification from the NMDOH Office of Community Health Workers.
Bilingual English and Spanish skills for effective family communication.
Organization and task-management skills to support families and follow up consistently through care initiation.
Empathy to support families through challenging situations.
Patience in complex care coordination and navigation activities.

Nice To Haves

Experience working with families or children in health, social services, or behavioral health settings.
Excellent communication, interpersonal, and organizational skills.
Knowledge of community health systems and social service resources.
MSW or LCSW; candidates are strongly encouraged to apply, but these are not required.
Experience with intake coordination, lead follow-up, or scheduling in a healthcare or behavioral health setting.

Responsibilities

Serve as the primary intake representative for assigned families, providing communication and support from referral through completion of intake.
Conduct proactive outreach and follow-up with leads and referrals by phone, text, and email.
Coordinate with Intake Specialists, the Family Intake Coordinator, and Care Liaison on evaluation scheduling, documentation, and next steps.
Explain the intake process, evaluations, required documentation, and timelines to families.
Track intake progress and flag delays or barriers to the Intake team.
Continue as the point of contact for assigned families after intake and conduct monthly check-ins.
Identify family needs and barriers, including housing, food security, transportation, financial hardship, and emergency needs, and connect families with community, state, and local resources.
Follow up on referrals and resource connections and provide timely support as needs arise.
Partner with the care team and Care Liaison to address non-clinical barriers to care, including attendance and access challenges, and share relevant family context.
Help families navigate insurance and benefits, including Medicaid reapplication and coverage changes.
Document family contacts, needs, referrals, and follow-up in accordance with organizational and NMDOH CHW standards.
Coordinate referrals, assessments, and onboarding for families on FronteraCare’s waitlist.
Support families in understanding ABA, clinical goals, care expectations, and treatment recommendations.
Assist with ongoing service coordination, client scheduling, and follow-up.
Engage families who have paused services or frequently cancel to identify and address barriers, and promote consistent participation.
Work within the NMDOH CHW Scope of Work, including community outreach and engagement, care coordination and case management, home-based and community support, health promotion, training, and system navigation.
Maintain confidentiality, professional boundaries, and compliance with Frontera Health policies and applicable regulations; demonstrate ethical conduct and a strengths-based, family-centered approach.
Serve as a trusted liaison among FronteraCare, clients, and community partners, using clear, empathetic, culturally responsive communication.
Educate families about ABA therapy, service processes, and community resources; support them through service-status changes and reinforce understanding of care plans.
Facilitate translation and interpretation as needed.
Support family use of FronteraCare technology platforms, assessment tools, digital phenotyping systems, the parent training app, consent processes, and video-based technology.
Use technology to support engagement, monitor adherence to digital protocols, and identify opportunities for additional guidance.
Model professionalism, collaboration, accountability, and a solutions-focused clinic culture; serve as a resource on community systems and service navigation.
Participate in meetings, parent training, and team discussions, and proactively communicate and problem-solve to address family needs.