Phlebotomist (Bilingual – English/Spanish)

CSL Plasma•McAllen, TX

21h

About The Position

The Phlebotomist efficiently and effectively collects plasma from donors by performing venipuncture, monitoring the pheresis process, and following Standard Operating Procedures (SOPs). The role performs all parts of the pheresis procedure and plasma collection, including donor setup, monitoring, and disconnect, while following SOPs and applicable FDA guidelines. It involves evaluating vein performance, addressing potential problems, supporting a safe and efficient donation, and helping ensure a positive donor experience. The Phlebotomist may educate new donors about plasma-derived therapeutic products and explain screening, health tests, appointments, donation fees, center policies, nutrition, and other relevant information. The role monitors for donor reactions, responds to equipment alarms and donor issues, troubleshoots equipment failures, documents incidents, and maintains accurate donor records. It also supports donor flow, collects samples for testing, maintains supplies and a clean work environment, and follows health, safety, confidentiality, and other applicable policies. The position may include cross-training and other job-related duties as assigned. CSL Plasma operates a plasma donation network with nearly 330 centers in the U.S. and Europe. It is a subsidiary of CSL, a global biopharmaceutical company headquartered in Melbourne, Australia, which employs more than 29,000 people. Collected plasma is used by CSL to manufacture plasma-derived therapies. CSL describes inclusion and belonging as central to its mission and is an Equal Opportunity Employer.

Requirements

High school diploma or equivalent.
Bilingual English/Spanish skills, as indicated in the role title; the posting notes that bilingual skills may be required at the organization's discretion to meet business needs.
For centers located in California, a person performing automated plasmapheresis procedures must be state-certified as a Certified Phlebotomy Technician I or be a current Registered Nurse by the State of California.

Nice To Haves

At least 12 months of experience in a medical or health care environment, or an equivalent combination of education and experience; this qualification is preferred.

Responsibilities

Collect plasma from donors through venipuncture and monitor the pheresis process in accordance with SOPs.
Perform all aspects of the pheresis procedure and plasma collection, including donor setup, monitoring, and disconnect.
Perform venipuncture in compliance with SOPs and FDA guidelines.
Evaluate donor vein performance and make necessary corrections to address problems, support efficient donation, and protect product quality and donor safety.
Make adjustments to the donation process as needed to support an efficient and positive donor experience.
May educate new donors about plasma-derived therapeutic products, screening, health tests, appointments, donation fees, center policies, nutrition, and other relevant information.
Answer donor questions promptly, accurately, and professionally.
Monitor donors for reactions and assist with reactions or notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record incidents such as machine alerts and alarms, volume variances, and adverse donor events.
Perform calibrations and verify maintenance in accordance with SOPs.
Respond to and resolve complex equipment alarms or donor issues.
Troubleshoot equipment failures, document incidents, and remove or replace equipment from service as needed.
Monitor donor flow on the donor floor and alert the Group Leader or Supervisor to flow issues.
Collect arm or whole blood samples from donors for testing.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand policies and procedures associated with hyperimmune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure adequate operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
May cross-train in other areas to meet business needs.
Perform other job-related duties as assigned.