Phlebotomist (Bilingual – English/Spanish)

CSL•McAllen, TX

About The Position

The Phlebotomist collects plasma from donors by performing venipuncture, monitoring the pheresis process, and following Standard Operating Procedures (SOPs) and applicable FDA guidelines. The role supports a safe, efficient donation process and a positive donor experience, while ensuring accurate documentation and product quality. The position may involve educating donors, cross-training in other areas, and performing other job-related duties as assigned. Bilingual skills may be required at the organization's discretion.

Requirements

High school diploma or equivalent.
For centers located in California, persons performing automated plasmapheresis procedures must be state-certified as a Certified Phlebotomy Technician I or be a current Registered Nurse by the State of California.

Nice To Haves

At least 12 months of experience in a medical or health care environment, or an equivalent combination of education and experience.
Bilingual English/Spanish skills may be required at the organization's discretion to meet business needs.

Responsibilities

Perform all aspects of the pheresis procedure and plasma collection, including donor setup, monitoring, and disconnect, in compliance with SOPs.
Perform donor venipuncture in accordance with SOPs and FDA guidelines.
Evaluate donor vein performance, make necessary corrections, and adjust the donation process to support efficiency, product quality, donor safety, and a positive donor experience.
Educate new donors, as needed, about plasma-derived therapeutic products, screening and health tests, appointments, donation fees, center policies, nutrition, and other relevant information; answer donor questions promptly, accurately, and professionally.
Monitor donors for reactions and assist with reactions or notify appropriate staff.
Use a Personal Digital Assistant (PDA) to record pheresis incidents, including machine alerts and alarms, volume variances, and donor adverse events.
Perform required calibrations, verify maintenance in accordance with SOPs, and respond to and resolve complex equipment alarms or donor issues.
Troubleshoot equipment failures, document incidents, and remove or replace equipment from service.
Monitor donor flow on the donor floor and alert the Group Leader or Supervisor to flow issues.
Collect arm samples or whole blood samples from donors for testing.
Accurately record donor data in the electronic donor information management system in accordance with SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures, promote safety, and maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed and perform other job-related duties as assigned.