Bilingual Healthcare CSR (onsite) | $20.00 per hour | Starts 5/4/26

Carenet Health•San Antonio, TX

1d•Onsite

About The Position

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. What Success Looks Like: Success in this role means: Effectively explaining the healthcare program and its benefits. Building trust and rapport with members to ensure they feel valued and supported. Using a sales-like approach to communicate the program’s value and inspire members to take action. Managing resistance with compassion, patience, and solutions. Helping members recognize the value of the program and inspiring them to set healthcare goals that align with their needs. Turning every interaction into a step forward in the member's healthcare journey. How to thrive when working at home: Safety Choose a consistent work area/office Make your area physically safe Stay organized Personalize your desk! Security Privacy matters Keep it quiet - remember, we are dealing with patients! Protect your computer Support Communicate We coach and focus on your performance Quality matters Success Get ready for work! Prepare yourself mentally Use your resources On your break, get outside once in a while Why Carenet? For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.

Requirements

Passion for healthcare and supporting patients in their healthcare journey.
High energy and enthusiasm for communicating and engaging with people, especially over the phone.
Individuals who aren’t afraid to actively engage and bring a positive, enthusiastic tone to every conversation.
Using a persuasive and results-oriented approach to communicate the program’s value and inspire members to take action.
Excellent communication skills, including the ability to explain, educate, and engage.
Strong interpersonal skills to build rapport and foster trust with members.
Ability to manage resistance and overcome objections with empathy and professionalism.
Self-motivation and the ability to thrive in a performance-driven environment.
A problem-solving mindset and a genuine desire to make a difference in people’s lives.
High School Diploma or General Education Degree (GED) required
Strong computer experience (data entry, screen navigation, keyboarding)
Experience with Microsoft Outlook (email) and Word
Excellent customer service skills
Ability to adhere to daily schedules and duties
Excellent oral and written communication skills
Excellent demonstration of caring and compassion
Bilingual in English and Spanish

Responsibilities

Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations.
Approach each interaction with the mindset of making a connection, building rapport, and presenting the value of the healthcare program in a way that resonates with the member’s needs.
Build meaningful rapport with customers, effectively explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits.
Help members set healthcare goals and guide them toward meeting those goals by educating them about the program and its advantages.
Identify, research, and resolve potential issues while providing exceptional customer service.
Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-oriented.
Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience.
Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success.
Reset appointments and schedules as needed to meet customer needs and expectations.