Bilingual Government Collections Specialist 10.05.2026 CF

LocateSmarter•Cedar Falls, IA

About The Position

CBE Companies is hiring a Bilingual Government Collections Specialist for a class starting October 5, 2026. The role links consumers with appropriate ways to resolve their accounts while prioritizing customer satisfaction, meeting CBE and client standards, and following state and federal debt collection laws. Specialists work in a fast-paced, team-oriented call center or remote work environment, handling approximately 100–150 inbound and outbound calls per day. The position offers three weeks of paid training, an hourly wage of $20.00–$26.00, and potential commission for employees who meet expectations and go above and beyond. The position is located in Cedar Falls, Iowa; relocation expenses are not covered. Remote work is listed as not available. Applicants must be U.S. citizens or have three-year legal residence. Background checks and drug testing are required.

Requirements

Bilingual ability, as specified by the job title.
U.S. citizenship or three-year legal residence.
High school diploma or GED.
Effective listening, communication, and problem-solving skills.
Ability to document phone calls completely and accurately.
Ability to work in a team-oriented, competitive environment and provide excellent customer service.
Background check and drug testing are required.

Nice To Haves

Motivated, engaged, disciplined, personable, competitive, eager, outgoing, and reliable disposition.
A solution-driven mindset.
Interest in career development and learning.

Responsibilities

Provide excellent customer service to consumers and third parties on inbound and outbound calls.
Work with consumers to resolve their accounts.
Use a call flow to guide calls.
Locate consumer contact information.
Implement client-required changes positively and efficiently.
Review management-provided statistics to ensure job requirements are being met.
Work with management on personal growth and act on areas for improvement and opportunity.
Work collaboratively and positively with coworkers.
Meet productivity, schedule-adherence, and quality expectations.