Bilingual Collections Specialist
About The Position
Under general supervision and in accordance with established policies and procedures, the Bilingual Collections Specialist preserves the Credit Union’s assets by controlling delinquent accounts, collecting delinquent loans, mortgages, and visas, and/or recovering collateral. The role also assists with department training and the development of written procedures. This position contacts members to resolve delinquencies while maintaining positive relationships, documents and tracks collection activity using various systems, responds to callback requests, prepares hardship packages for the Loan Committee, and maintains accurate records. It also performs clerical work such as posting payments and sending communications, including required repossession notifications. The specialist reviews collection results and difficult accounts with the Collections Manager or Assistant Collection Manager, cross-trains in other departments, and performs other assigned duties. The position is full-time, 40 hours per week, non-exempt, and currently supported by a hybrid work environment combining in-office and remote work. Work arrangements may change to meet business or operational needs. The role reports to the Resolutions Assistant Manager.
Requirements
- High school diploma or G.E.D.
- 1–3 years of experience in lending or collections.
- Good knowledge of the Fair Debt Collection Act, litigation process, bankruptcy, and repossession.
- Bilingual ability.
- Experience with Microsoft Word, PowerPoint, Excel, and Outlook.
- Strong oral and written communication skills.
- Functional knowledge of the Bank Secrecy Act and other federal laws, including the U.S. Patriot Act, Office of Foreign Assets Control, Anti-Money Laundering, Right to Financial Privacy Act, and Bank Bribery Act.
Responsibilities
- Contact members to resolve delinquencies or take other appropriate collection actions while maintaining a tactful and resourceful manner and positive relationships.
- Use various systems to document, skip trace, and track delinquency.
- Handle callback requests from members and internal departments.
- Prepare hardship packages for the Loan Committee.
- Maintain accurate, complete, and timely records of contact and actions taken on each delinquent account.
- Perform clerical duties, including posting payments and sending communications such as required repossession notifications.
- Meet regularly with the Collections Manager or Assistant Collection Manager to review collection results and receive recommendations on complicated or difficult accounts.
- Assist with department training and the development of written procedures.
- Cross-train in other areas or departments and perform other job-related duties as assigned.
Benefits
- Competitive pay
- Robust incentive programs
- 401(k) matching
- Mortgage and auto loan discounts
- At least four weeks of paid time off
- Work anniversary paid time off
- 11 paid holidays
- Eight hours of paid volunteer time off
- Medical, dental, and vision plans with an FSA option
- Dental and vision employee-only premiums fully covered by the Credit Union
- Credit Union-paid short-term and long-term disability insurance
- Credit Union-paid life insurance
- Employee Assistance Program
- Undergraduate and graduate tuition reimbursement
- In-depth new employee orientation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
