Bilingual General Manager

Community Choice Financial Family of Brands•Columbus, OH

21d•Onsite

About The Position

The General Manager (GM) leads the daily operations and overall performance of a CheckSmart store in Columbus, Ohio. The role focuses on meeting or exceeding company performance standards, growing revenue, maintaining compliance, and building customer loyalty through high-quality service. The GM coaches and develops team members, manages staffing and store schedules, oversees financial transactions and risk within established limits, and maintains store security, appearance, and operational standards. The role requires regular in-person attendance and a full-time schedule of at least 40 hours per week, including weekends. The position pays $19.25–$24.00 per hour and is eligible for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of experience with demonstrated success in a supervisory or leadership role in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, Point of Sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
Must be at least 18 years old (19 in Alabama).
Must complete a background check; checks and results are handled in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required for certain locations.

Responsibilities

Manage overall store performance to meet or exceed company standards.
Coach, lead, and develop team members, including training on company systems and standards, account management, collections, job duties, and performance reports.
Lead local marketing efforts, business-to-business partnerships, referral generation, and community and in-store events to grow revenue.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention; verify and document cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train new staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules based on budget, workload, and store needs, and ensure staffing supports optimal performance.
Handle complex customer situations with integrity and professionalism.
Maintain internal and external store appearance and address basic facility needs, including scheduling maintenance.
Oversee the store planogram and proper display of seasonal and promotional materials.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment while handling multiple tasks and meeting individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training that may support opportunities across the company's brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, all including telemedicine and medical spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources, life coaching, and other resources for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Paid time off starting at 12 days in the first year and increasing with tenure.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.